Regional Retail Manager - Central Region

EECU•Fort Worth, TX

16h

About The Position

EECU is seeking an experienced, results-driven Regional Retail Manager for the Central Region. The role leads eight financial centers: Fort Worth, Northside, Saginaw, Watauga, Mansfield, Little Road, Burleson, and Alliance Town Center. The manager is accountable for regional business performance, growth, member experience, operational execution, and developing high-performing teams. Reporting to the Vice President of Retail Sales, the manager leads Financial Center Managers, oversees the traveling Universal Elite support team, and partners with Mortgage, Wealth, and Insurance to drive overall HUB performance. The position coordinates schedules and coverage, aligns resources with branch and member opportunities, and uses financial and performance data to improve productivity, identify growth opportunities, and achieve measurable results. It also ensures consistent execution of EECU standards, controls, regulatory requirements, and strategic initiatives across the region. The role requires regular travel throughout the Central Region and may require support outside standard business hours. Applicants are subject to evaluation of credit history; candidates must have good credit history. An offer is contingent on clearing employment, criminal, and drug-screen background checks. The position is responsible for compliance with applicable federal and state rules and regulations, including Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA. Initial and ongoing annual Bank Secrecy Act training is required.

Requirements

At least five years of leadership experience in retail banking or financial services, with demonstrated success leading, coaching, and developing high-performing teams across multiple locations.
Demonstrated success leading, coaching, and developing high-performing, member-focused teams across multiple locations.
Proven ability to drive sales, growth, productivity, and operational performance.
Strong financial acumen and ability to use performance data and business drivers to identify opportunities and improve results.
Strong strategic planning and execution skills, including experience aligning resources, coverage, and productivity across multiple locations.
Strong communication, relationship-building, and change-management skills, with the ability to influence across teams and business lines.
Ability and flexibility to travel regularly throughout the Central Region and provide hands-on leadership and support across financial centers.
Ability to provide support outside standard business hours when needed.
Good credit history; EECU evaluates applicants' credit history.
Successful completion of employment, criminal, and drug-screen background checks if offered the position.
Compliance with applicable federal and state rules and regulations, including those listed in the posting, and completion of initial and annual Bank Secrecy Act training.

Nice To Haves

College degree in business or a related field.
Five to eight years of financial services experience.
Experience working within a universal banking model or ITM banking environment.
Investment-related designations.

Responsibilities

Lead, coach, and develop Financial Center Managers across the Central Region.
Oversee the performance of eight financial centers and hold branch leadership accountable for measurable growth, service, operational, and financial results.
Serve as the regional HUB leader, accountable for performance, productivity, and monthly results across Wealth, Insurance, Mortgage, and the Universal Elite team.
Strategically deploy resources and partner across product lines to maximize member and business opportunities and drive sales and growth.
Lead regional goal planning, forecasting, and execution while ensuring a consistent member experience.
Analyze financial and performance results to identify trends, address performance gaps, improve productivity, and capitalize on growth opportunities.
Ensure a consistent, high-quality member experience across financial centers and address opportunities affecting service and relationship growth.
Build a strong sales and accountability culture by establishing clear expectations, monitoring results, and translating regional goals into action.
Manage goal setting, forecasting, and performance planning at regional, HUB, financial center, and individual levels.
Maintain a strong presence across the region by providing hands-on leadership, coaching, and support while holding teams accountable for results.
Ensure consistent execution of EECU standards, controls, regulatory requirements, and strategic initiatives across the region.
Communicate effectively, build alignment, and help teams execute new strategies, programs, and organizational priorities.
Coordinate schedules and coverage and align resources with branch and member opportunities.
Comply with applicable federal and state rules and regulations, and attend initial and ongoing annual Bank Secrecy Act training.