Janitorial Regional Manager - Central Region

The Facilities Group•Tampa, FL

About The Position

The Facilities Group National is seeking a Regional Janitorial Operations Manager to oversee janitorial operations for assigned customers across the Central U.S. The role manages multiple sites and accounts, ensuring efficient service delivery, quality standards, client satisfaction, and operational excellence. It manages regional budgets, improves processes and productivity, and leads and develops employees while maintaining safety and service standards. The position requires 50% travel, which may include airplane travel, and flexibility to work weekends and be accessible after hours, on holidays, and during emergencies.

Requirements

At least 3 years of experience in the facilities services industry.
At least 3 years of people and operational management experience.
High school diploma or equivalent.
Valid U.S. driver’s license, acceptable driving record, and personal vehicle.
Reliable transportation for business travel.
Ability to travel 50%, with potential airplane travel.
General ability with Microsoft Office Suite, including Word, Excel, and Outlook.
Self-motivated, with the ability to prioritize and accomplish multiple tasks and projects.
Strong time-management skills and a proven ability to meet deadlines.
Ability to maintain high-quality interpersonal relationships.
Experience with and knowledge of cleaning processes and equipment.
Excellent interpersonal skills and strong verbal and written communication skills.
Professional, detail-oriented, organized, dependable, trustworthy, and ethical.
Willingness to work weekends and maintain a flexible schedule.
Availability to customers after hours, on weekends and holidays, and during emergencies.
Ability to work independently with minimal supervision.

Responsibilities

Oversee janitorial operations across multiple sites and accounts in an assigned geographic region, including planning, participating in, and overseeing work at each location.
Implement and monitor cleaning quality standards to meet client expectations and industry regulations.
Develop and manage regional operating budgets, including labor, supplies, and equipment costs.
Build and maintain client relationships, address concerns, and support client satisfaction.
Improve processes and procedures to increase productivity and reduce costs while maintaining service quality.
Lead, motivate, develop, and evaluate assigned employees.
Maintain appropriate inventories and ensure employees have needed equipment and supplies; review equipment reports, report repair needs, and transport or deliver supplies as needed.
Conduct routine internal and external facility inspections for quality control, consult with the direct supervisor on improvement plans, and implement corrective actions as needed.
Respond promptly to customer complaints, requests, and issues; document issues and follow up on resolutions.
Meet regularly with facility managers to discuss building issues and concerns.
Ensure team members understand customer requirements and expectations.
Communicate company initiatives, procedures, and directions to team members in a timely manner.
Ensure health and safety requirements are followed and maintained.
Assist with account start-ups under the guidance of the Director of Operations.
Contribute to cleaning team efforts and client goals and objectives.