Regional Retail Manager - Central Region

EECU•Fort Worth, TX

About The Position

EECU is hiring a Regional Retail Manager for the Central Region to lead eight financial centers: Fort Worth, Northside, Saginaw, Watauga, Mansfield, Little Road, Burleson, and Alliance Town Center. The manager is accountable for regional business performance, growth, member experience, operational execution, and developing high-performing teams. Reporting to the Vice President of Retail Sales, this role leads Financial Center Managers and oversees a traveling Universal Elite support team. The manager partners with Mortgage, Wealth, and Insurance to drive HUB performance across the region, coordinates schedules and coverage, aligns resources with branch and member opportunities, and uses financial and performance data to improve productivity and results. The position requires regular travel throughout the Central Region and may require support outside standard business hours. The role also ensures consistent execution of EECU standards, controls, regulatory requirements, and strategic initiatives. EECU evaluates applicants’ credit history and considers only applicants with good credit history. An offer is contingent on clearing employment, criminal, and drug-screen background checks. The position is responsible for compliance with applicable federal and state regulations, including Bank Secrecy Act training initially and annually.

Requirements

Five or more years of leadership experience in retail banking or financial services, with demonstrated success leading, coaching, and developing high-performing teams across multiple locations.
Demonstrated success leading, coaching, and developing high-performing, member-focused teams across multiple locations.
Proven ability to drive sales, growth, productivity, and operational performance.
Strong financial acumen and ability to use performance data and business drivers to identify opportunities and improve results.
Strong strategic planning and execution skills, including aligning resources, coverage, and productivity across multiple locations.
Strong communication, relationship-building, and change-management skills, with the ability to influence across teams and business lines.
Ability and flexibility to travel regularly throughout the Central Region and provide hands-on support across financial centers, including outside standard business hours when needed.
Good credit history; EECU states that only applicants with good credit history will be considered.
If offered the position, ability to clear employment, criminal, and drug-screen background checks.
Ability to comply with applicable federal and state rules and regulations and complete initial and annual Bank Secrecy Act training.

Nice To Haves

College degree in business or a related field.
Five to eight years of financial services experience.
Experience working within a universal banking model or ITM banking environment.
Investment-related designations.

Responsibilities

Lead, coach, and develop Financial Center Managers across the Central Region and oversee the performance of eight financial centers.
Hold branch leadership accountable for measurable growth, service, operational, and financial results.
Serve as the regional HUB leader, accountable for performance, productivity, and monthly results across Wealth, Insurance, Mortgage, and the Universal Elite team.
Deploy resources strategically and partner across product lines to maximize member and business opportunities and drive sales and growth.
Lead regional goal planning, forecasting, and execution while ensuring a consistent member experience.
Analyze financial and performance results to identify trends, address gaps, improve productivity, and capitalize on growth opportunities.
Ensure high-quality member experience across financial centers and address opportunities affecting service and relationship growth.
Establish clear expectations, monitor results, and translate regional goals into action to build a sales and accountability culture.
Manage goal setting, forecasting, and performance planning at regional, HUB, financial center, and individual levels.
Maintain a strong presence across the region by providing hands-on leadership, coaching, and support while holding teams accountable.
Ensure consistent execution of EECU standards, controls, regulatory requirements, and strategic initiatives.
Communicate effectively, build alignment, and help teams execute new strategies, programs, and organizational priorities.
Comply with applicable federal and state regulations, including those concerning the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA.
Attend initial and ongoing annual Bank Secrecy Act training.
Travel regularly throughout the Central Region and provide hands-on leadership and support across financial centers, including outside standard business hours when needed.