Store Manager - Coach Coffee Shop- Jersey Gardens

Tapestry•Elizabeth, NJ

About The Position

The Coffee Shop Manager oversees daily operations of the Coach Coffee Shop, including staff management, inventory control, financial performance, and customer service. The role requires strong leadership and operational excellence, with a focus on creating a positive experience for both the team and customers. The manager recruits, trains, and develops staff; manages sales, budgets, and expenses; maintains product quality and food-safety standards; resolves customer and operational issues; and keeps accurate records and performance reports. The role also promotes store events, seasonal promotions, and local community partnerships. The job description notes that its duties are a sample and are not exhaustive.

Requirements

At least 3 years of experience in retail or food and beverage management.
Proficiency with POS systems and scheduling software.
Strong understanding of budgeting, sales tracking, and inventory management.
Demonstrated commitment to exceptional customer service.
Excellent leadership, communication, and organizational skills.
Ability to problem-solve and maintain a strong work ethic.
Ability to work a flexible schedule, including nights, weekends, busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Recruit, train, mentor, coach, and conduct performance reviews for coffee shop staff; address areas for improvement.
Build teamwork and a customer-focused culture, support continuous improvement, and foster positive employee and customer experiences.
Promote store events and seasonal promotions, and engage with local community partnerships.
Monitor sales performance and work toward revenue targets.
Manage budgets, control expenses, and track cash flow.
Oversee opening and closing procedures, cleaning, and light maintenance.
Ensure compliance with health, safety, food sanitation, and applicable food-safety regulations.
Troubleshoot equipment malfunctions, supply shortages, and other operational issues.
Maintain quality standards for coffee and food preparation and ensure adherence to recipes and preparation guidelines.
Use customer feedback to improve service and experience, and resolve customer complaints promptly.
Promote brand values and customer loyalty.
Maintain accurate sales, inventory, payroll, and other records; prepare regular performance reports.
Conduct staff safety and sanitation training.