Coffee Shop Department Manager
About The Position
The Coffee Shop Department Manager leads Hy-Vee’s coffee shop department and is responsible for maintaining quality, customer service, cleanliness, sanitation, team performance, and profitability. The role builds a welcoming atmosphere, develops and supervises department employees, coordinates scheduling and daily plans with store leadership, and oversees department operations including ordering, replenishment, pricing, invoicing, bookkeeping, inventory, pre-orders, promotions, and displays. The manager monitors sales trends and product freshness, ensures proper temperatures and storage, troubleshoots equipment and coordinates maintenance, and maintains staffing levels to support speed of service. The position may also assist in other store areas and special projects. This is a fast-moving, hands-on role in a coffee shop and store environment. Work may involve temperature extremes, dampness, standard coffee shop and store equipment, electrical equipment, cleaning products, and solvents. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen. The anticipated hourly starting wage is $15.50 to $19.50, depending on experience.
Requirements
- High school diploma or equivalent.
- Ability to deliver outstanding customer service and inspire the team to do the same.
- Ability to lead, motivate, and develop a team in a fast-paced food service environment.
- Ability to solve practical problems and make sound decisions involving a variety of variables.
- Basic math skills, including fractions, decimals, and percentages.
- Clear written and verbal communication with customers, employees, and vendors.
- Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
- Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
- Ability to stand and walk continuously on hard surfaces for extended periods.
- Ability to work in cooler or freezer environments for extended periods.
- Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
- Employment is contingent upon successful completion of a pre-employment drug screen.
Nice To Haves
- On-the-job training and sanitation courses.
- One or more years of related work experience.
Responsibilities
- Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
- Create a friendly, welcoming atmosphere by encouraging customer engagement and leading by example.
- Assist customers with locating products, reaching items, carrying heavy purchases, and other service needs.
- Recruit, hire, train, supervise, and evaluate department employees, and address performance and disciplinary matters as needed.
- Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
- Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
- Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
- Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
- Understand and troubleshoot department equipment and coordinate maintenance as needed.
- Maintain consistent speed of service by ensuring staffing requirements are met.
- Conduct department inventory and manage product pre-orders.
- Maintain compliance with the dress code, hygiene standards, and company policies.
- Assist in other store areas and take on special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
