Coffee Shop Department Manager

Hy-Vee•Brookings, SD

About The Position

The Coffee Shop Department Manager leads the coffee shop department, setting standards for quality, customer service, cleanliness, sanitation, team relations, and profitability. The role fosters a welcoming customer experience, manages and develops department employees, coordinates daily operations and scheduling, oversees inventory and product ordering, and supports smooth, efficient service. The manager works with store leadership and may assist in other store areas or take on special projects as needed. The position requires a high school diploma or equivalent. On-the-job training and sanitation courses are preferred, as is one or more years of related work experience. Employment is contingent upon successful completion of a pre-employment drug screen. Applicants must be at least 18 years old.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage the team to greet and engage customers, lead by example, and provide a friendly, welcoming atmosphere.
Assist customers with finding and reaching products, carrying heavy purchases, and otherwise improving their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure appropriate product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain consistent speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.