Coffee Shop Department Manager

Hy-Vee•Galesburg, IL

About The Position

The Coffee Shop Department Manager leads the coffee shop department and sets standards for product quality, customer service, cleanliness, sanitation, team relations, and profitability. The manager fosters a welcoming customer experience, develops and supervises department employees, and keeps daily operations running smoothly in a fast-paced food service environment. The role includes coordinating with store leadership, maintaining department performance and compliance, and assisting in other store areas or special projects as needed. The anticipated hourly starting wage is $16.50 to $20.60, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to work in cooler or freezer environments for extended periods.
Ability to work in areas with temperature extremes and dampness.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage with customers, lead by example, and assist customers with products and purchases.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Troubleshoot department equipment and coordinate maintenance as needed.
Maintain speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.