Store Manager - Coach Coffee Shop- Jersey Gardens

kate spade new york•Elizabeth, NJ

5d•$75,000 - $80,000

About The Position

The Coffee Shop Manager oversees the daily operations of the Coach Coffee Shop, including staff management, inventory control, financial performance, and customer service. The role requires strong leadership and operational skills and a commitment to creating a positive experience for both the team and customers. The manager recruits, trains, coaches, and develops staff; fosters teamwork and customer focus; monitors sales and budgets; oversees store procedures and upkeep; ensures food quality and safety; resolves customer concerns; and maintains accurate operational records and reports. The manager also promotes store events, seasonal promotions, and local community partnerships. The position requires a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 pounds and occasionally lifting up to 50 pounds, as well as climbing, bending, kneeling, and moving around the sales floor and stockroom.

Requirements

At least 3 years of experience in retail or food and beverage management.
Proficiency with POS systems and scheduling software.
Strong understanding of budgeting, sales tracking, and inventory management.
Demonstrated commitment to exceptional customer service.
Excellent leadership, communication, and organizational skills.
Ability to problem-solve and maintain a strong work ethic.
Ability to work a flexible schedule, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Recruit, train, and mentor coffee shop staff to uphold company standards.
Provide ongoing coaching, conduct performance reviews, and address areas for improvement.
Foster teamwork, customer focus, and continuous improvement; build strong team relationships.
Promote store events and seasonal promotions and engage with local community partnerships.
Monitor sales performance and ensure revenue targets are met.
Manage budgets, control expenses, and track cash flow.
Oversee opening and closing procedures, cleaning, and light maintenance.
Ensure compliance with health, safety, and food sanitation standards; troubleshoot equipment malfunctions and supply shortages.
Maintain coffee and food quality and ensure staff follow recipes and preparation guidelines.
Use customer feedback to improve service, promptly resolve complaints, and promote brand values and customer loyalty.
Maintain accurate sales, inventory, payroll, and other records and prepare performance reports.
Ensure compliance with local, state, and federal food safety regulations and conduct staff safety and sanitation training.