Store Manager (Store 2732)

GameStop•Effingham, IL

13d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, providing outstanding service, and supporting a store environment that meets or exceeds sales and profit goals. The role ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and builds guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying by store size, location, and expected sales volume. The Store Manager leads in a multiunit capacity, sets service expectations, recruits and develops associates, and ensures store initiatives and operating procedures are followed. The position oversees sales and service, scheduling and payroll, merchandising, inventory, loss prevention, cash handling, daily deposits, administrative records, and store safety. It also ensures that online orders are fulfilled and shipped daily and that the store meets sales, profit, and shrink goals. The role requires 40 hours per week, with flexibility for extended hours or days as needed, including nights, weekends, some holidays, and occasional overtime. Physical duties include standing and moving throughout the store for up to 12 hours per day and handling merchandise weighing up to 30 pounds. The listed pay range is $21.00–$29.00.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Possess strong people skills and an outgoing, welcoming personality.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and maintaining a respectful workplace.
Operate a Point-of-Sale (POS) computer system.
Possess basic arithmetic and alphabetizing skills.
Complete required paperwork properly and follow written, oral, or diagram-based instructions; convey instructions to others.
Execute financial tasks in accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment.
Work 40 hours per week and be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Manage pressure constructively and adapt to stressful situations without affecting guest interactions; demonstrate creativity and problem-solving.
Be reliable and trustworthy and use good judgment.
Be able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

An associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Manage and lead store operations in a multiunit capacity.
Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, assisting with gaming needs, explaining promotions, recommending items, applying selling behaviors, and thanking guests.
Support the store’s shopping environment, sales initiatives, visual presentation, operations, and guest relationships.
Process guest purchases and returns accurately using the POS system, including handling change, bagging merchandise, and providing receipts.
Respond to guest comments and questions in person and by phone, answering calls promptly and professionally using the company greeting.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Train associates on job responsibilities, company and store policies, procedures, practices, guidelines, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
Communicate regularly with store associates and the District Manager to implement company initiatives.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines and ensure breaks and meals are accounted for.
Manage staffing levels to provide consistent guest service.
Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
Provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Keep all store areas neat, clean, organized, and merchandised according to company guidelines, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and organize merchandise on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, package or belongings inspections when appropriate, and required bank deposits.
Lead the store team in meeting or exceeding sales, profit, and shrink goals, and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals in the POS system.
Complete daily closeout paperwork and deposit slips accurately, maintain sufficient cash and change, and make deposits daily or according to established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct inventory counts, and report discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Monitor associate and guest safety, address hazards promptly, and report injuries according to company guidelines.
Maintain organized store records and files and ensure manuals are up to date.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working in a store on a military base.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.