Store Manager

Walgreens•Grandville, MI

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, hiring and development of team members, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, financial controls, inventory, merchandising, scheduling, compliance, and maintenance. Analyzes business performance and develops plans to increase sales, control costs, and reduce loss. Works with pharmacy and clinic leadership to support performance and operations. Manages employee performance, career development, training, hiring, promotion, compensation, and discipline. Serves as a communication link between the store, district, corporate, and the community. The role requires flexible scheduling, including extended days, evenings, and weekends.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state requirements and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Plan and supervise merchandising, displays, promotional areas, pricing, and seasonal revisions.
Analyze inventory trends and supervise ordering, stocking, liquidating, receiving, pricing, returns, and transfers to prevent stockouts and overstock.
Implement store organization, hiring and placement, work assignments, and delegation.
Ensure store and grounds are clean and presentable; manage repairs, maintenance, and emergencies.
Maintain compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff can use store technology and software and contact IT support when systems problems arise.
Complete special assignments and operational tasks, including executing District Manager feedback.
Assign daily operational responsibilities and set expectations for team members and assistant managers.
Analyze financial and performance data, review KPIs, and develop plans to increase sales and control costs.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve it, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to provide support.
Identify sales opportunities and manage inventory in response to demand and seasonal changes.
Set employee responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and manage career progression.
Ensure timely completion of required training, provide coaching, and develop and follow up on employee performance plans.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation and promote teamwork and motivation.
Ensure fair treatment and compliance with corporate policies and employment laws.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and maintain open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.