Store Manager Unassigned

Walgreens•Worcester, MA

4d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working across the full store, including front-end and pharmacy operations, and completes the development track within the timeframe outlined in the learning plan. Under the direction of a Store Manager, the employee shadows and assists with store operations while building proficiency in leadership, customer experience, operations, business performance, planning, people management, and communications. The role includes classroom, online, and on-the-job training; assigned rotations at other area stores; and individual development plans. The employee is expected to complete certifications needed for the Store Manager role, obtain pharmacy technician registration or licensure where required by state law, and pursue PTCB certification where required by the state. The position requires willingness to accept a Store Manager assignment if offered and to transfer among Walgreens retail locations in the same hiring area. The current hourly pay range is $27.16–$48.56. The offered rate depends on factors including geography, skills, abilities, education, experience, and other relevant factors. The position remains open until filled. Benefits information is available through Walgreens’ benefits website.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail locations within the same hiring area.

Nice To Haves

PTCB certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store or Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, and learn retail, pharmacy, management, compliance procedures, and company technology systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams; support analysis of customer feedback and service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising tasks, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal items.
Support protection of store assets by administering and monitoring loss-prevention programs, electronic surveillance, price accuracy, and in-store price audits.
Analyze inventory trends and supervise inventory management processes, including receiving, counting, ordering, pricing, returning, and transferring merchandise for front-end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks as assigned, including assisting team members as needed.
Analyze store and pharmacy financial and performance data, develop action plans to improve results, increase sales, control costs, identify sales opportunities, and reduce asset-protection losses.
Review daily performance indicators and weekly operational metrics; prepare improvement plans for discussion with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance and improve results.
Work with the Store Manager to understand inventory metrics and processes; learn to grow front-end and pharmacy business through support-center initiatives, community outreach, and retail partnerships.
Learn Walgreens people-management practices and systems, including training and coaching on standard operating procedures.
Shadow the Store Manager in action planning and performance conversations; learn assessment criteria, metrics, discipline, and performance improvement plans.
Learn company policies and applicable local, state, and federal laws concerning team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions and learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events.
Gain experience facilitating team-member discussions about operational and engagement metrics.