Store Manager

Citi Trends • Columbus, OH

14d

About The Position

The Store Manager leads all aspects of store performance, people leadership, and operational execution. This role oversees daily store operations, drives sales and profitability, and ensures a positive customer experience while building, coaching, and developing a high-performing store team. It is suited to experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Requirements

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or in an equivalent retail leadership role.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Nice To Haves

• 5–7 years of overall retail experience preferred.

Responsibilities

• Lead daily store operations to achieve sales goals, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls and transactions, and compliance with shrink prevention standards.
• Uphold company operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates working in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Benefits

• Health insurance
• Dental insurance
• Paid vacation
• 401(k) plan
• Paid training
• Opportunities for continued career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED