Store Manager Unassigned

Walgreens•Albuquerque, NM

4d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee oversees store operations, shadows and assists the Store Manager, and completes the accelerated development track within the timeframe specified in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives at area stores; and completion of certifications required for the Store Manager role. The employee follows development plans from the District Manager and participates in growth and readiness discussions with the Store Manager, District Manager, and Regional Vice President. The role also builds proficiency in customer experience, store and pharmacy operations, business performance, planning, people management, and communications. Pharmacy technician registration or licensure must be obtained when required by state law, and PTCB certification pursued when required by the state.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development program, certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development and readiness discussions with the Store Manager, District Manager, and Regional Vice President.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of Walgreens computer, technology, and software systems.
Obtain pharmacy technician registration or licensure where required by state law, and pursue PTCB certification where required by the state.
Engage customers and patients, answer questions, resolve complaints, model customer-service practices, and support improvements to service and customer loyalty.
Monitor customer service trends and feedback, and assist the Store Manager in improving service metrics.
Shadow and assist the Store Manager in supervising store operations and team members, including learning shift transitions, opening and closing, and task delegation.
Learn and demonstrate merchandising supervision, including department and end-stand sets, resets, revisions, displays, promotional space, pricing, signage, advertising, and seasonal execution.
Help protect store assets by administering and monitoring loss-prevention programs and systems, maintaining and responding to electronic surveillance, and ensuring price accuracy through reports and audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team-member safety and well-being and effectively use the Security Operations Center.
Follow company policies and procedures, maintain respectful relationships with coworkers and business partners, and complete special assignments and other tasks as assigned.
Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss them with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on standard operating procedures and using Walgreens HR and people-management systems.
Shadow performance and action-planning conversations; learn assessment criteria and metrics and how discipline and performance-improvement plans are used when needed.
Learn company policies and applicable local, state, and federal requirements related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions and learn effective feedback, input solicitation, question-answering, and open communication practices between management and non-management team members.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating discussions about operational and engagement metrics.