Store Manager Unassigned

Walgreens•Richmond, VA

4d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full store operations across the front end and pharmacy, completing the development track within the timeframe specified in the learning plan. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role includes classroom, online, and on-the-job training, assigned rotations at area stores, and completion of certifications required for the Store Manager role. The employee develops proficiency in customer experience, store and pharmacy operations, merchandising, inventory and asset protection, business performance and planning, people management, and communications. The position requires obtaining pharmacy technician registration or licensure when required by state law, and pursuing PTCB certification when required by the state. The employee works with Store and District Managers and other store leaders to learn, monitor performance, and demonstrate readiness for a permanent Store Manager assignment. The position may involve a flexible schedule, including extended days, evenings, and weekends, and willingness to transfer to Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept an offered Store Manager assignment.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, and assigned rotations.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of company computer, technology, and software systems.
Obtain pharmacy technician registration or licensure when required by state law, and pursue PTCB certification when required by the state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and support coaching, training, improvement plans, and efforts to improve customer loyalty and service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including shift changes, opening and closing, and task delegation.
Supervise merchandising activities, including department and end-stand sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Support asset protection by administering and monitoring loss-prevention programs, responding to electronic surveillance systems, and ensuring price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory procedures for receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise across the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss results with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn Walgreens people-management practices and systems, including training and coaching on standard operating procedures, performance conversations, assessments, discipline, and performance improvement plans.
Become knowledgeable about company policy and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with community events, and gain experience facilitating discussions about operational and engagement metrics.