Store Manager Unassigned

Walgreens•Troy, IL

6d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy, completing the development track and required certifications within the timeframe specified in the learning plan. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role includes structured classroom, online, and on-the-job training; assigned rotations at other area stores; and ongoing development conversations with Store and District Managers. The employee builds knowledge of retail, pharmacy, management, company systems, compliance procedures, customer service, store operations, business performance, planning, people management, and communications. The position also requires obtaining pharmacy technician registration or licensure when required by state law, and pursuing PTCB certification when required by the state. The position requires a willingness to accept a Store Manager assignment if offered and to transfer among Walgreens retail locations within the same hiring area. The current hourly range is $27.16–$48.56; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, rotations, and assigned learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management practices, and implement compliance standard operating procedures across the front end and pharmacy.
Learn and use Walgreens computer, technology, HR, and people-management systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, model customer service practices, and support improvements to customer service in the front end and pharmacy.
Coach and train team members on customer service, develop improvement plans, and support customer-service trend analysis and improvement of service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including exposure to opening, closing, shift changes, and task delegation.
Supervise merchandising tasks such as sets, resets, revisions, displays, and promotional spaces, applying pricing, signage, advertising, and seasonal materials.
Support asset protection and loss prevention, monitor internal programs and electronic surveillance, and ensure price accuracy through reports and in-store audits.
Analyze inventory trends and supervise inventory procedures, including receiving, counting, ordering, pricing, returning, sticking, and transferring merchandise across the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss action plans with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management responsibilities, including SOP training and coaching, performance conversations, assessment criteria, discipline, and performance improvement plans.
Learn and follow company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communications and learn effective practices for feedback, soliciting input, answering questions, and maintaining open communication between management and non-management team members.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating discussions about operational and engagement metrics.