Intimissimi Store Manager at its Culver City, CA - IDU3 location

ONIVERSE•Culver City, CA

4d•$70,304 - $70,304•Onsite

About The Position

The Store Manager is a people- and business-oriented leader responsible for the efficient operation of the store and for serving as a key reference point for the team. The role leads by example in client service and fashion expertise, trains and develops team members, and creates a memorable in-store experience that builds lasting customer relationships. The Store Manager supports the store strategy and performance goals, driving profitable sales growth through customer and product operations, merchandising, and talent development. The Store Manager leads with an innovative, positive, and professional approach, demonstrates Oniverse’s values, and fosters an inclusive, respectful, and cooperative team environment. The role includes sales leadership, client follow-up, recruiting and developing a high-performing team, merchandise and stock oversight, store operations, performance management, scheduling, and participation in store events. The manager may also support new store openings and perform other duties assigned according to business needs and career development purposes.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
At least 4 years of experience in customer service and contemporary retail industry preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, push, pull, and carry items for short distances; climb a ladder; and use a step stool.
Ability to work as part of a team and build connections with guests.

Responsibilities

Ensure compliance with company policies and procedures.
Provide sales leadership on the sales floor through customer engagement, including engagement with top clients, and ensure a high level of customer service.
Expand customer portfolios, follow up with clients through customized proposals, and achieve or exceed personal sales and productivity goals agreed upon with the District Manager.
Represent brand standards and provide a high-level customer experience.
Mentor and lead the team through product knowledge and brand awareness; train team members on current collections, brand guidelines, and seasonal strategy.
Monitor competitors and fashion trends.
Attract, recruit, and retain a high-performing team, and promote brand awareness and store presence through community outreach and company-sponsored events.
Oversee daily incoming and outbound merchandise requests and shipments.
Implement business action plans with the District Manager to improve sales by product category and client tier segment.
Manage and support stock levels in coordination with the District Manager to maintain sell-through and align with new product launches.
Operate the POS system and complete email, opening, and closing procedures.
Maintain store cleanliness and organization, including the sales floor, fitting rooms, cash desk, and backroom areas; carry out daily cleaning tasks.
Support visual and housekeeping standards throughout the store.
Coach and counsel team members, provide timely constructive feedback, oversee performance check-ins, establish individual goals, and create action plans with the District Manager.
Communicate company KPIs and identify strategies to meet performance standards.
Prepare accurate monthly schedules by analyzing peak hours to ensure floor coverage, and submit employee payroll records on time.
Act as a liaison between Sales Leads and Assistant Managers to support customer service, efficient operations, sales strategies, and commercial goals.
Train Sales Leads and Assistant Managers, including on cross-department functions.
Participate in planning and executing promotional events, product launches, and other initiatives to increase store traffic and sales.
Potentially support new store openings across the US and participate in nationwide contests at other Oniverse locations.
Perform other responsibilities as assigned by the direct manager based on business needs and career development purposes.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking, depending on city or state.
Referral bonus.
Employee discount.
Free uniform.