Calzedonia Store Manager at its Century City, CA - CGA7 location

ONIVERSE•Los Angeles, CA

1d•$70,304 - $70,304

About The Position

The Store Manager oversees efficient store operations and serves as a key reference point for the team. This people- and business-oriented leader sets the tone for the store, creates memorable customer experiences, builds lasting customer relationships, and supports the execution of store strategy to achieve performance goals and profitable sales growth. The role spans customer and product operations, merchandising, and talent development. The Store Manager leads by example on the sales floor, shares fashion and product knowledge, and trains and develops team members into future leaders. The role requires a positive, professional, innovative, and adaptable approach to challenges, along with a commitment to Oniverse’s values: Open Minded, Authentic, Passionate, Dynamic, Team Player, and Pragmatic. The Store Manager fosters an inclusive and respectful team atmosphere and collaborates with Sales Leads, Assistant Managers, and the District Manager to deliver strong customer service and meet commercial goals. The position also includes overseeing merchandise processing and stock levels, store cleanliness, performance management, staffing and scheduling, store events, and adherence to company policies and procedures. The Store Manager may take on additional responsibilities based on business needs and career development, and may be selected to support new store openings or participate in company contests.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
At least 4 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and perform repetitive motions; push, pull, and carry items a short distance; climb a ladder; and use a step stool.
Enjoy working with a team to accomplish store goals and building connections with customers.

Nice To Haves

At least 4 years of experience in customer service and the contemporary retail industry.

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership through active customer engagement on the sales floor, including engagement with top clients, and ensure a high level of customer service.
Enforce exceptional customer service, expand the customer portfolio, and follow up with clients through tailored proposals.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Represent brand standards and deliver a high-level customer experience.
Mentor, inspire, and lead the team through product knowledge and brand awareness.
Monitor competitors and fashion trends.
Attract, recruit, and retain a high-performing team and foster an inspiring work environment.
Promote brand awareness, establish the store’s presence, and build market share through community outreach and company-sponsored events.
Oversee daily incoming and outbound merchandise requests and shipments.
Implement business action plans with the District Manager to improve sales by product category and client tier.
Manage and support stock levels in coordination with the District Manager to maintain sell-through and align with new product launches.
Operate the POS system and perform email, opening, and closing procedures.
Maintain store cleanliness and organization, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom; complete daily cleaning tasks.
Train team members and communicate collection knowledge, brand guidelines, and seasonal strategy.
Support visual and housekeeping standards.
Conduct coaching and counseling sessions, provide timely constructive feedback, oversee performance check-ins, and establish individual employee goals.
Identify and create team-member action plans in collaboration with the District Manager.
Prepare accurate monthly schedules by analyzing peak hours to ensure appropriate floor coverage and submit payroll records on time.
Communicate company KPIs and identify strategies to meet performance standards.
Participate in planning and executing promotional events, product launches, and other initiatives to increase traffic and sales.
Coordinate between Sales Leads and Assistant Managers to support customer service, efficient operations, sales strategies, and commercial goals.
Train Sales Leads and Assistant Managers, potentially including cross-department functions.
Support new store openings or participate in nationwide contests when selected or requested.

Benefits

Base salary plus a monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking, depending on city or state.
Referral bonus.
Employee discount.
Free uniform.