Calzedonia Sales Lead FT at its 1333 Broadway, NYC - CEA3 location

ONIVERSE•New York, NY

1d•$18 - $28•Onsite

About The Position

The Sales Lead provides a superior level of customer service while helping increase conversion, retention, and store revenue and inspiring brand loyalty. Working with the store team and reporting to store management, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, shares customized fashion advice, and builds lasting client relationships through outreach and follow-up. The role calls for an outgoing, positive, goal-oriented person who proactively engages clients, understands their needs, and mentors teammates. The Sales Lead supports sales goals and store operations, including replenishment, seasonal markdowns, visual and housekeeping standards, business analysis, and tracking store and individual KPIs. The role includes operating the POS system, handling email and opening and closing procedures, training new teammates, and maintaining a clean, organized store. Sales Leads may also be selected to support new store openings and participate in company-wide contests. The position offers hands-on development in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds, stand for long periods, bend and stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Capture customer information and communicate with clients by phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and communicate product benefits to support sales.
Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
Help maintain store visual standards and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom, including the bathroom and stockroom; perform daily cleaning tasks such as dusting, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Work with Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet or exceed commercial goals.
Train new teammates, potentially including cross-department functions.
Work collaboratively, mentor colleagues, and contribute to a positive and cooperative team environment.
May support new store openings across the United States and participate in nationwide contests at other Oniverse locations.