Calzedonia Sales Lead FT at its Bedford Ave, NY - CGH3 location

ONIVERSE•New York, NY

2d•$17 - $27•Onsite

About The Position

The Sales Lead provides a high level of customer service, builds client relationships, and supports sales growth and brand loyalty. Working with the store team and reporting to store management, the Sales Lead engages clients, identifies their needs, offers personalized fashion advice, and supports conversion, retention, and revenue goals. The role also mentors teammates and represents Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The Sales Lead supports store operations, including replenishment, seasonal markdowns, visual standards, housekeeping, stock management, and opening and closing procedures. The position includes using the POS system and internal systems, tracking store and individual KPIs, and helping maintain a clean, organized shopping environment. The role may also include training new teammates and supporting new store openings or company-wide contests. The position is full-time at the Calzedonia Bedford Avenue store in Brooklyn, New York. Compensation is listed as $16.50–$26.50 per hour, with a base salary plus a monthly bonus based on budget achievement, store volume, and location.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Enjoy working with a team and building connections with guests.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach and follow-up.
Provide proactive, high-quality customer service and strive to exceed client expectations.
Capture customer information and communicate with clients by phone and in writing, including follow-up about their shopping experience and product care inquiries.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge and explain product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and foster collaborative partnerships with teammates.
Support managers with standard store operations, including daily replenishment and seasonal markdowns.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Help keep the sales floor, fitting rooms, cash desk, backroom, bathroom, and stockroom clean and organized.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, countertops, shared areas, and equipment.
Work with Assistant Manager and Store Management to deliver high-quality service, complete store operations efficiently, implement sales strategies, and meet or exceed commercial goals.
Train new teammates, potentially including cross-department functions, and share knowledge with team members.
Work collaboratively, mentor colleagues, and contribute to a positive and cooperative team environment.
Potentially support new store openings across the United States and participate in nationwide contests.