Calzedonia Seasonal Sales Lead FT at its 1333 Broadway, NYC - CEA3 location

ONIVERSE•New York, NY

1d•$18 - $28•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and building brand loyalty. The role develops new clients by converting walk-in traffic into Oniverse ambassadors through engaging outreach, customized fashion advice, product knowledge, and a high level of professionalism. The Sales Lead works with the store team and reports to the Boutique’s Manager, while also reporting directly to the Assistant Manager and Store Management to help deliver strong customer service, efficient operations, and commercial results. The role requires an outgoing, positive, goal-oriented, and proactive approach to engaging clients. Sales Leads mentor teammates, support new colleagues, and demonstrate Oniverse’s values, including open-mindedness, authenticity, passion, adaptability, teamwork, and pragmatism. They contribute to a welcoming and inclusive atmosphere for guests and colleagues. Sales Leads support store operations such as replenishment, seasonal markdowns, visual and housekeeping standards, and stock management. They use internal systems to review business performance and track store and individual KPIs, and operate the POS system and email tools, including opening and closing procedures. They are also responsible for helping maintain store cleanliness across the sales floor, fitting rooms, cash desk, bathroom, and stockroom. The position offers hands-on learning in guest experience, store operations, business acumen, visual merchandising, and stock management. Depending on experience and performance, Sales Leads may be selected to support new store openings across the US and participate in nationwide contests.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
Strong customer-service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Ability and willingness to work collaboratively with a team and engage with guests.

Nice To Haves

Three to four years of experience in contemporary fashion retail is highly preferred.
Experience and performance that may qualify the Sales Lead to support new store openings across the US.

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Capture customer information and communicate through phone and written follow-up.
Manage client books and follow up about shopping experiences and questions, including product care.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and communicate product benefits to support sales.
Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Support store visual and housekeeping standards.
Operate the POS system and complete email, opening, and closing procedures.
Help maintain cleanliness and organization in the sales floor, fitting rooms, cash desk, bathroom, stockroom, and other store areas.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, counters, shared areas, and equipment.
Mentor teammates and provide training to new teammates, which may include cross-department functions.
Work with Assistant Manager and Store Management to deliver quality customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Work collaboratively with colleagues and contribute to a positive, inclusive, and cooperative team environment.