Intimissimi Sales Lead FT at its Broadway Plaza, CA - ICN4 location

ONIVERSE•Walnut Creek, CA

5d•$19 - $29•Onsite

About The Position

The Sales Lead provides a high level of customer service while increasing conversion and client retention to drive revenue and brand loyalty. Working with the team and reporting to store management, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, and creates interest in products through personalized fashion advice and professional service. The role calls for an outgoing, positive, goal-oriented person who proactively engages clients, identifies their needs, and mentors teammates. The Sales Lead supports store operations and commercial goals by maintaining product knowledge, helping with replenishment and markdowns, tracking store and individual KPIs, and supporting visual, housekeeping, and cleanliness standards. The position also includes client outreach and follow-up, POS and email use, and opening and closing procedures. Sales Leads may provide training to new teammates and may be selected to support new store openings. The role offers hands-on development in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
High level of customer service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.
Experience in customer service and sales informs compensation.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach and follow-up.
Proactively engage clients and provide personalized service, fashion tips, and product information to exceed expectations and build brand loyalty.
Capture client information and communicate with clients by phone and written follow-up; manage the client book and respond to inquiries such as product care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Use product knowledge and fashion expertise to maximize sales opportunities and support team collaboration.
Mentor teammates and provide training to new colleagues, potentially including cross-department functions.
Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support store visual standards and maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom.
Operate the POS system, use email, and perform opening and closing procedures.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, removing trash, sweeping and mopping, and sanitizing sinks, countertops, shared areas, and equipment.
Work with store management and teammates to implement sales strategies, complete operations efficiently, and meet commercial goals.
Be available to support new store openings across the US if selected.