Intimissimi Seasonal Sales Lead FT at its San Juan, PR - IFG8 location

ONIVERSE • San Juan, PR

5d • Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention to drive revenue and inspire brand loyalty. Working with the store team, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, shares customized fashion advice, and maintains a professional, engaging approach. The role includes mentoring teammates and demonstrating the company’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism.

The Sales Lead supports store operations and sales strategies, helps maintain visual and housekeeping standards, and works with management to track performance and meet commercial goals. The role also includes training new teammates, maintaining client relationships, and keeping the store clean and organized.

Requirements

• Eligible to work in the US for any employer.
• High school graduate or equivalent.
• Strong verbal and written communication skills.
• Commitment, self-motivation, and goal orientation.
• Problem-solving ability.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
• Enjoy working with a team and connecting with guests in a lively retail environment.

Nice To Haves

• One to two years of experience in customer service and contemporary retail.

Responsibilities

• Build genuine client relationships through thoughtful and consistent outreach.
• Provide proactive, high-quality service and work to exceed client expectations.
• Communicate effectively with clients verbally and in writing, including capturing customer information and following up by phone or in writing.
• Manage the client book and follow up on customers’ shopping experiences and inquiries, including product care questions.
• Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Maintain thorough product knowledge and use fashion expertise to support sales and inspire clients and teammates.
• Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
• Work with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
• Help maintain store visual standards, housekeeping, and cleanliness.
• Operate the POS system and perform email, opening, and closing procedures.
• Complete daily cleaning tasks, including cleaning and organizing sales floors, fitting rooms, cash desk areas, bathrooms, and stockrooms.
• Mentor and train new teammates, including on cross-department functions when applicable.
• Collaborate with colleagues and management to deliver high-quality customer service, implement sales strategies, and meet commercial goals.

Benefits

• Base salary plus a monthly bonus based on budget achievement, store volume, and location.
• Paid sick time.
• Referral bonus.
• Employee discount.
• Free uniform.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED