Intimissimi Seasonal Sales Lead PT at its Nashville, TN - IDW2 location

ONIVERSE•Nashville, TN

1d•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors by creating excitement around products, sharing customized fashion advice, and delivering a professional, personalized shopping experience. The role requires a positive, outgoing, engaging, and goal-oriented approach, along with strong product knowledge and the ability to identify client needs. The Sales Lead mentors teammates and supports store leadership with sales strategies, daily operations, visual standards, stock management, and store cleanliness. The position offers hands-on development in guest experience, store operations, business acumen, visual merchandising, and stock management. Based on experience and performance, Sales Leads may be selected to support new store openings across the United States.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Enjoys working with a team and building connections with guests in a lively retail environment.

Nice To Haves

1–2 years of experience in customer service and the contemporary retail industry preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Communicate effectively verbally and in writing, and capture customer information for phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and use fashion expertise to support sales and inspire clients and teammates.
Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support maintenance of store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Help maintain cleanliness and organization throughout the sales floor, fitting rooms, cash desk, and backroom, including completing daily cleaning tasks.
Collaborate with the Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet commercial goals.
Provide training to new teammates, which may include cross-department functions.
Participate in nationwide contests and, if selected, support new store openings across the United States.