Intimissimi Sales Lead PT at its Montgomery, MD - IV72 location

ONIVERSE • Bethesda, MD

22h • $17 - $21 • Onsite

About The Position

The Sales Lead provides superior customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors by creating excitement around products, offering personalized fashion advice, and maintaining a high level of professionalism. The role calls for a positive, outgoing, goal-oriented person who proactively engages clients, identifies their needs, and mentors teammates.

Sales Leads represent Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. They build genuine relationships with clients and colleagues, adapt to a fast-paced retail environment, help maintain an inclusive and welcoming atmosphere, and find practical solutions consistent with company policies and store goals.

The role also supports store operations, including replenishment, markdowns, business analysis, KPI tracking, visual standards, POS use, email, and opening and closing procedures. Sales Leads help keep the sales floor, fitting rooms, cash desk, and backroom clean and organized, and may train new teammates. The position offers hands-on learning across guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

• Eligibility to work in the United States for any employer.
• High school graduate or equivalent.
• Strong verbal and written communication skills.
• Commitment, self-motivation, and goal orientation.
• Problem-solving ability.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to lift more than 20 pounds, stand for long periods, bend, stretch, engage in repetitive motions, and push, pull, and carry items.
• Ability to work collaboratively with a team and build connections with guests.

Nice To Haves

• One to two years of experience in customer service and the contemporary retail industry is preferred.
• Customer service and sales experience may be considered in determining compensation.

Responsibilities

• Build genuine client relationships through thoughtful, consistent outreach and follow-up.
• Provide proactive, high-quality customer service and strive to exceed client expectations.
• Capture customer information and communicate with clients by phone and in writing.
• Manage client-book follow-up, including inquiries about shopping experiences and product care.
• Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Learn product features and benefits and use fashion expertise to maximize sales opportunities.
• Collaborate with teammates and support a positive, team-focused environment; mentor and train new teammates.
• Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
• Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
• Help maintain store visual, housekeeping, cleanliness, and organization standards, including daily cleaning tasks.
• Operate the POS system and perform email, opening, and closing procedures.
• Support sales strategies and efficient store operations to help meet and exceed commercial goals.
• Respond to guests’ inquiries and requests, assist with visual updates and stock management, and contribute to a smooth shopping experience.
• Potentially support new store openings across the United States and participate in nationwide contests.

Benefits

• Base salary plus a monthly bonus based on budget achievement, store volume, and location.
• Paid time off.
• Paid sick time.
• 401(k) matching.
• Referral bonus.
• Employee discount.
• Free uniform.
• Hands-on training and career development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED