Intimissimi Seasonal Sales Lead PT at its Chandler, AZ - IDU8 location

ONIVERSE•Chandler, AZ

1d•Onsite

About The Position

The Sales Lead is a seasonal retail role at Intimissimi’s Chandler Fashion Center location. The role focuses on delivering high-quality customer service, increasing conversion and client retention, driving revenue, and building brand loyalty. The Sales Lead engages clients, develops new client relationships, offers personalized fashion advice, shares product knowledge, and works toward personal sales and productivity goals. The position works with the store team and supports store leadership in customer service, sales strategies, store operations, visual standards, stock management, and team development. The Sales Lead is expected to embody Oniverse’s values, including being open-minded, authentic, passionate, dynamic, collaborative, and pragmatic. The role includes mentoring and training teammates, maintaining a welcoming and inclusive store atmosphere, and adapting to a fast-paced retail environment. The position reports to store management and directly to the Assistant Manager and Store Management for day-to-day team coordination. The role requires performing customer outreach and follow-up, managing client information, using the POS and internal systems, supporting opening and closing procedures, and helping keep the store clean and organized. Store cleaning duties include dusting and cleaning fixtures and decor, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, countertops, shared areas, and equipment. Based on experience and performance, the employee may be selected to support new store openings across the United States.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 1–2 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds, stand for long periods, bend, stretch, walk short distances, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Ability and willingness to work as part of a team and engage with customers in a lively retail environment.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, professional customer service and strive to exceed client expectations.
Capture customer information and conduct follow-up by phone and in writing, including responding to questions about the shopping experience and product care.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Use product knowledge and fashion expertise to explain product benefits, inspire clients, and support sales.
Work collaboratively with teammates and mentor or train new colleagues, potentially including cross-department functions.
Support managers with daily store operations, including replenishment and seasonal markdown processing.
Partner with the Manager to use internal systems, analyze business performance, and track store and individual KPIs.
Support managers in maintaining the store’s visual presentation and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Maintain cleanliness and organization of the sales floor, fitting rooms, cash desk, bathroom, stockroom, and other store areas.
Perform daily cleaning tasks, including cleaning fixtures and glass, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Support sales strategies and efficient store operations to help meet and exceed commercial goals.
Be available to support new store openings across the United States if selected based on experience and performance.