Intimissimi Seasonal Sales Lead PT at its Del Amo, CA - IAM9 location

ONIVERSE•Torrance, CA

6d•$18 - $28•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team and reporting to the Assistant Manager and Store Management, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, and builds relationships through personalized fashion advice, outreach, and professional service. The role also mentors teammates, supports store operations and sales strategies, and helps the store meet commercial goals. The Sales Lead is expected to embody Oniverse’s values: open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The position involves engaging clients, sharing knowledge of fashion collections and products, adapting to a fast-paced retail environment, and collaborating with colleagues to provide a welcoming and memorable shopping experience. The role supports replenishment, seasonal markdowns, business analysis and KPI tracking, visual presentation, housekeeping, and store cleanliness. It also includes using the POS and internal systems, email, and opening and closing procedures. Sales Leads may train new teammates and, based on experience and performance, may be selected to support store openings across the United States.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Three to four years of contemporary fashion retail experience is highly preferred.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to work collaboratively with a team and build connections with guests.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of contemporary fashion retail industry experience is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Communicate with customers verbally and in writing, including capturing customer information and conducting phone or written follow-up.
Manage the client book and follow up about shopping experiences and inquiries, including product care.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain full product knowledge and explain product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative partnerships with the team.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Help maintain store visual, housekeeping, and cleanliness standards, including daily cleaning of salesfloor, fitting rooms, cash desk, and backroom areas.
Operate the POS system and perform email, opening, and closing procedures.
Mentor teammates and provide training to new colleagues, which may include cross-department functions.
Work with store management and colleagues to implement sales strategies, complete store operations efficiently, and meet commercial goals.
Potentially support new store openings across the United States, based on experience and performance.