Intimissimi Sales Lead PT at its Galleria of Roseville, CA - IFX1 location

ONIVERSE•Roseville, CA

3d•$19 - $29•Onsite

About The Position

The Sales Lead provides a high level of customer service while helping increase conversion, client retention, revenue, and brand loyalty. Working with the store team, the Sales Lead engages clients, develops new client relationships, shares fashion advice, and creates an enjoyable, personalized shopping experience. The role also supports sales goals, store operations, visual and housekeeping standards, and the development of teammates. The position reports to store management and offers hands-on learning across guest experience, operations, business acumen, visual merchandising, and stock management.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Ability to work collaboratively with a team and build connections with guests.

Nice To Haves

Three to four years of experience in contemporary fashion retail is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful outreach and follow-up, including maintaining client information and responding to inquiries about the shopping experience and product care.
Proactively engage clients, identify their needs, offer customized fashion advice, and provide professional service that meets or exceeds expectations.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain strong product knowledge and communicate product benefits to maximize sales opportunities.
Share fashion expertise and collaborate with teammates in a team-focused environment.
Support managers with daily replenishment, seasonal markdown processing, and other standard in-store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Help maintain store visual, housekeeping, and cleanliness standards, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom.
Operate the POS system and complete email, opening, and closing procedures.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, counters, shared areas, and equipment.
Provide training and mentorship to new teammates, potentially including cross-department functions.
Work with Assistant Manager and Store Management to deliver high-quality service, complete store operations efficiently, implement sales strategies, and meet commercial goals.
Be available to support new store openings across the US if selected, and participate in nationwide contests.