Intimissimi Sales Lead PT at its Santa Monica, CA - IDV0 location

ONIVERSE•Santa Monica, CA

1d•$18 - $28•Onsite

About The Position

The Sales Lead provides high-quality customer service and fashion guidance while helping increase conversion, client retention, revenue, and brand loyalty. The role focuses on developing new clients, turning walk-in traffic into brand ambassadors, creating excitement around products, and offering personalized fashion advice. The Sales Lead is expected to be positive, outgoing, proactive, goal-oriented, and engaging, and to mentor teammates while representing the company’s values. The Sales Lead collaborates with the store team and reports to store leadership. The position includes client outreach and relationship management, meeting sales and productivity goals, supporting daily store operations, visual standards, stock management, and store cleanliness. The role also involves training new teammates and may include opportunities to support new store openings across the United States. The position is part-time at the Santa Monica Place location in Santa Monica, California. Compensation is $18.00–$28.00 per hour, with a base salary and a monthly bonus based on budget achievement, store volume, and location.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Strong customer-service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Ability to work with a team to accomplish store goals and build connections with guests.

Nice To Haves

Three to four years of experience in contemporary fashion retail is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and exceed client expectations.
Communicate with clients verbally and in writing, including capturing customer information and following up by phone or in writing.
Manage the client book and follow up about shopping experiences and inquiries, including product care.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and communicate product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative partnerships with the team.
Support managers with efficient execution of store operations, including daily replenishment and seasonal markdowns.
Partner with the Manager to use internal systems for business analysis and track store and individual KPIs.
Help maintain store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Maintain cleanliness and organization of the sales floor, fitting rooms, cash desk, bathroom, stockroom, and other store areas.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, counters, shared areas, and equipment.
Support store management in delivering high-quality customer service, efficient store operations, sales strategies, and commercial goals.
Train new teammates, potentially including cross-department functions.
Work collaboratively with colleagues, mentor new colleagues, and support a positive and cooperative team atmosphere.
Participate in nationwide contests and, if selected based on experience and performance, support new store openings across the United States.