Intimissimi Sales Lead FT at its Flatiron, NYC - IBV5 location
About The Position
The Sales Lead delivers a superior customer experience, develops client relationships, increases conversion and retention, and helps drive store revenue and brand loyalty. The role works with the store team and supports managers in achieving commercial goals, maintaining store standards, and executing efficient operations. The Sales Lead is expected to demonstrate Oniverse’s values, including open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The position includes client outreach and follow-up, product and fashion guidance, sales and productivity goals, support with daily operations and store presentation, and mentoring and training teammates. Sales Leads may also be selected to support new store openings across the United States.
Requirements
- Eligibility to work in the United States for any employer.
- High school graduate or equivalent.
- High standards of customer service and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items.
- Ability to work as part of a team and build connections with guests.
Nice To Haves
- Three to four years of experience in the contemporary fashion retail industry is highly preferred.
Responsibilities
- Build genuine client relationships through thoughtful and consistent outreach.
- Proactively provide high-quality service and exceed client expectations.
- Capture customer information and use phone and written follow-up to communicate with clients.
- Manage the client book and follow up about shopping experiences and product questions, including care instructions.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain full product knowledge and use fashion expertise to support sales and inspire clients and teammates.
- Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
- Partner with the Manager to use internal systems, analyze business performance, and track store and individual KPIs.
- Help maintain visual, housekeeping, and cleanliness standards throughout the sales floor, fitting rooms, cash desk, and backroom.
- Operate the POS system and carry out email, opening, and closing procedures.
- Complete daily cleaning tasks, such as cleaning fixtures and glass, removing trash, sweeping and mopping, and sanitizing shared areas and equipment.
- Collaborate with store management to deliver strong customer service, implement sales strategies, and meet commercial goals.
- Train new teammates, which may include cross-department functions, and share knowledge with colleagues.
- Work collaboratively, mentor teammates, and contribute to a positive and inclusive store environment.
- Potentially support new store openings across the United States.
Benefits
- Monthly bonus based on budget achievement, store volume, and location.
- Medical insurance.
- Pet insurance.
- Paid time off.
- Paid parental leave, subject to eligibility requirements.
- 401(k) matching.
- Pre-tax commuter benefits for transit and parking.
- Referral bonus.
- Employee discount.
- Free uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
