Intimissimi Sales Lead FT at its Westfarms Mall, CT - IDV1 location

ONIVERSE•West Hartford, CT

3d•$18 - $20•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team and reporting to the Boutique’s Manager, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors through engaging product presentations, customized fashion tips, and professional service. The role calls for a positive, outgoing, goal-oriented person who proactively engages clients, identifies their needs, and supports sales and commission goals. The Sales Lead models Oniverse’s values, mentors teammates, builds genuine client relationships, and supports an inclusive, collaborative store environment. The role also contributes to daily store operations, including replenishment, seasonal markdowns, visual and housekeeping standards, stock management, and store cleanliness. The Sales Lead uses internal systems and point-of-sale tools, supports business and KPI tracking, and may train new teammates. Opportunities to support new store openings and develop skills across guest experience, operations, business acumen, visual merchandising, and stock management may be available.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to work collaboratively toward store goals and connect with guests.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Minimum 1–2 years of customer service and contemporary retail experience preferred.

Nice To Haves

Minimum 1–2 years of experience in customer service and the contemporary retail industry.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, professional service and work to exceed client expectations.
Capture customer information and communicate with clients through phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care inquiries.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge and fashion expertise to maximize sales opportunities and inspire clients and teammates.
Collaborate with teammates and mentor new colleagues, including providing training that may cover cross-department functions.
Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support store visual, housekeeping, and cleanliness standards, including cleaning and organizing salesfloor, fitting rooms, cash desk, bathroom, and stockroom areas.
Operate the POS system and perform email, opening, and closing procedures.
Support sales strategies and efficient store operations to meet and exceed commercial goals.
Potentially support new store openings and participate in nationwide contests.

Benefits

Base salary plus a monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.