Intimissimi Sales Lead FT at its King of Prussia, PA - IV71 location

ONIVERSE•Upper Merion Township, PA

4d•$17 - $20•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and client retention to drive revenue and build brand loyalty. The role develops new clients, turns walk-in traffic into brand ambassadors, and creates excitement around products through personalized fashion advice and professional service. Sales Leads engage clients proactively, identify their needs, share product knowledge, and work toward personal sales and productivity goals. They collaborate with teammates, mentor new colleagues, and support store leadership in day-to-day operations, sales strategies, and maintaining an efficient, welcoming shop. The position reports to store management and offers hands-on development in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
People-oriented approach and ability to work with a team to accomplish store goals.

Nice To Haves

Preferred 1–2 years of experience in customer service and the contemporary retail industry.
Fashion expertise and experience supporting sales and client relationships.

Responsibilities

Build genuine client relationships through thoughtful outreach and follow-up.
Engage clients proactively, identify their needs, provide personalized fashion advice, and deliver professional service that exceeds expectations.
Capture customer information and communicate through phone and written follow-up; manage client-book outreach and respond to questions such as product-care inquiries.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge, including product benefits, and use fashion expertise to support sales and inspire clients and teammates.
Collaborate with colleagues and mentor new teammates, including providing training that may cover cross-department functions.
Support managers with daily replenishment, seasonal markdown processing, and other standard store operations.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support visual standards and maintain store cleanliness and organization, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom.
Operate the POS system and complete email, opening, and closing procedures.
Perform daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, counters, shared areas, and equipment.
Work with the Assistant Manager and Store Management to deliver high-quality customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Work a flexible schedule that may include nights, holidays, and weekends.
May be selected to support new store openings across the US and participate in nationwide contests.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.