Intimissimi Sales Lead FT at its Corte Madera, CA - IDV6 location

ONIVERSE•Corte Madera, CA

5d•$19 - $29•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the team and store leadership, the Sales Lead develops new clients, converts walk-in traffic into brand ambassadors, creates excitement around products, shares customized fashion advice, and maintains a high level of professionalism. The role calls for a positive, outgoing, engaging, and goal-oriented person who proactively connects with clients, identifies their needs, and helps maximize sales. The Sales Lead models the company’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The position includes mentoring teammates, supporting new team members through training, and helping create an inclusive, cooperative store environment. Sales Leads contribute to a smooth shopping experience and efficient store operations, adapting to changing needs and helping resolve problems in line with company policies and store goals. The role supports client outreach and client-book management, sales and productivity goals, product knowledge, store operations, visual and housekeeping standards, and store and individual performance tracking. Sales Leads may be selected to support new store openings across the United States and participate in nationwide store contests. The position offers hands-on learning in guest experience, store operations, business acumen, visual merchandising, and stock management, with opportunities for professional growth.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
High level of customer-service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Enjoy working with a team and building connections with guests in a lively store environment.
Ability to lift more than 20 pounds and to stand for long periods.
Ability to bend, stretch, walk short distances, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of experience in contemporary fashion retail is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Proactively engage clients and provide high-quality, personalized service that exceeds expectations.
Capture customer information and communicate with clients through phone calls and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and communicate product benefits to support sales.
Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
Support managers with daily store operations, including replenishment and seasonal markdown processing.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Support store visual standards and housekeeping.
Operate the POS system and perform email, opening, and closing procedures.
Help maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, bathroom, stockroom, and other areas; complete daily cleaning tasks as needed.
Mentor teammates and provide training to new colleagues, potentially including cross-department functions.
Collaborate with the Assistant Manager and Store Management to deliver high-quality service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Work a flexible schedule that may include nights, holidays, and weekends.
Potentially support new store openings across the United States and participate in nationwide contests.

Benefits

Base salary plus a monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.