Intimissimi Store Manager at its Willowbrook, NJ - IX87 location

ONIVERSE•Wayne, NJ

6d•$50,000 - $55,000•Onsite

About The Position

The Store Manager oversees efficient store operations and serves as a key reference point for the store team. This people- and business-oriented leader sets the tone for the team, delivers memorable customer experiences, builds lasting customer relationships, and supports the execution of store strategy to achieve performance goals and profitable sales growth. The role leads customer and product operations, merchandising, and talent development, while modeling the company’s values and maintaining a positive, professional, and inclusive environment. The Store Manager leads sales and service on the sales floor, develops and retains a high-performing team, manages inventory and store operations, and works with the District Manager to implement business plans. The position also oversees performance management, scheduling, store cleanliness, and participation in promotional events. The manager may support new store openings across the United States and may be assigned other responsibilities according to business needs and career development purposes.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
At least 4 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving skills.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; push, pull, and carry items for short distances; and climb a ladder or use a step stool.
Enjoy working with a team to accomplish store goals and building connections with customers.

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership through active customer engagement on the sales floor, including engagement with top clients, and ensure a high level of customer service.
Ensure customer follow-up by the Sales Team, with customized proposals tailored to customer needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Represent brand standards for a high-level customer experience and build brand awareness and loyalty.
Mentor, inspire, train, and develop team members in product knowledge, brand awareness, collection knowledge, and brand guidelines.
Monitor competitor activity and fashion trends.
Attract, recruit, and retain a high-performing team and foster an inspiring work environment.
Promote brand awareness and store presence through community outreach and company-sponsored events.
Oversee daily incoming and outbound merchandise requests and shipments.
Collaborate with the District Manager on business action plans to improve sales by product category and customer tier segment.
Manage and support stock levels in coordination with the District Manager to maintain sell-through and align with new product launches.
Operate the POS system and perform email, opening, and closing procedures.
Maintain cleanliness and organization throughout the sales floor, fitting rooms, cash desk, and backroom, including completing daily cleaning tasks.
Support visual and housekeeping standards of the store.
Conduct coaching and counseling sessions, provide timely constructive feedback, oversee employee performance check-ins, and establish individual goals.
Identify team-member action plans in collaboration with the District Manager.
Prepare accurate monthly schedules based on peak hours to ensure adequate floor coverage and submit payroll records on time.
Communicate company KPIs and identify strategies to meet performance standards.
Participate in planning and executing promotional events, product launches, and other initiatives to drive store traffic and sales.
Coordinate between Sales Leads and Assistant Managers to support customer service, efficient store operations, sales strategies, and commercial goals.
Train Sales Leads and Assistant Managers, including on cross-department functions.
Potentially support new store openings across the United States and participate in nationwide contests across Oniverse locations.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking, depending on city/state.
Referral bonus.
Employee discount.
Free uniform.