Intimissimi Store Manager at its Old Orchard, IL - IEU5 location

ONIVERSE•Skokie, IL

11d•$55,000 - $55,000•Onsite

About The Position

The Store Manager oversees efficient store operations and serves as a key reference point for the team. The role leads by example in client service and fashion expertise, trains and develops team members, and supports the execution of store strategy to meet performance goals and drive profitable sales growth across customer and product operations, merchandising, and talent development. The Store Manager creates a memorable in-store experience, builds lasting customer relationships, and approaches challenges with professionalism, adaptability, and a practical, innovative mindset. The role combines sales leadership, customer engagement, team recruitment and development, merchandise and stock oversight, store operations, performance management, and visual and housekeeping standards. The Store Manager works with the District Manager and store leadership to develop action plans, manage staffing and schedules, communicate performance measures, and support events and business initiatives. The position may also involve supporting new store openings across the United States and participating in company contests at other locations. The Store Manager is expected to demonstrate Oniverse’s values: Open Minded, Authentic, Passionate, Dynamic, Team Player, and Pragmatic. The position is full-time at the Old Orchard location in Skokie, Illinois. The listed base salary is $55,000, with a monthly bonus based on budget achievement, store volume, and location.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
At least 4 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for extended periods; bend, stretch, engage in repetitive motions, push, pull, and carry items for short distances; and climb a ladder or use a step stool.
Ability to work as part of a team and build connections with guests.

Responsibilities

Ensure compliance with company policies and procedures.
Lead sales efforts on the sales floor through customer engagement, including engagement with top clients, and ensure a high level of customer service.
Follow up with clients through the Sales Team using customized proposals tailored to their needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Represent brand standards and deliver a high-level customer experience.
Mentor, inspire, and lead the team through product knowledge and brand awareness.
Monitor competitors and fashion trends.
Attract, recruit, and retain a high-performing team and foster an inspiring work environment.
Promote brand awareness, build store presence, and capture market share through community outreach and company-sponsored events.
Oversee daily incoming and outgoing merchandise requests and shipments.
Develop and implement business action plans with the District Manager to improve sales by product category and client tier.
Manage stock levels in communication with the District Manager to support sell-through and alignment with new product launches.
Operate the POS system and perform email, opening, and closing procedures.
Maintain the cleanliness and organization of the sales floor, fitting rooms, cash desk, and backroom areas, including completing daily cleaning tasks.
Train team members on current collections, brand guidelines, and seasonal strategy.
Support visual and housekeeping standards.
Conduct coaching and counseling sessions, provide timely constructive feedback, oversee performance check-ins, and establish individual goals.
Identify and create team-member action plans in collaboration with the District Manager.
Prepare accurate monthly schedules based on peak hours, ensure adequate floor coverage, and submit payroll records on time.
Communicate company KPIs and identify strategies to meet performance standards.
Plan and execute promotional events, product launches, and other initiatives to increase store traffic and sales.
Coordinate between Sales Leads and Assistant Managers to support customer service, efficient store operations, sales strategies, and commercial goals.
Train Sales Leads and Assistant Managers, including on cross-department functions.
Support new store openings across the United States when selected and participate in nationwide contests at other Oniverse locations.
Perform other duties assigned by the direct manager based on business needs and career development.