Ace Store Manager

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Knoxville, IA

About The Position

The Store Manager is responsible for the complete day-to-day operation of the store. The role focuses on maximizing sales and profitability, minimizing expenses, maintaining optimal stock and merchandising, and delivering the “Amaze Every Customer Every Time” standard. The Store Manager also contributes to the growth and development of the management team and store associates. The position oversees sales and operations, customer service, inventory, coaching and training, human relations, safety, compliance, and the store environment. Responsibilities include directing and developing staff, meeting sales and service goals, maintaining inventory accuracy, recruiting and onboarding associates, and enforcing company and safety procedures.

Requirements

High school diploma.
At least 3 years of leadership experience in a retail setting.
Good verbal and written communication skills.
Ability to motivate and lead associates storewide fairly and impartially.
Strong analytical skills and the ability to delegate and work independently.
Excellent written and verbal communication skills.
Strong organizational, time-management, and project-management skills.
Technical proficiency with basic retail computer systems and related software.
Valid in-state driver license with an acceptable driving record.

Nice To Haves

Bachelor’s degree preferred.
Past general merchandise or retail hardware experience preferred.

Responsibilities

Delegate daily workloads among associates to meet merchandising and visual presentation standards.
Hire, train, and develop retail staff; set growth goals, provide ongoing feedback, and recognize accomplishments.
Review store evaluations with management and staff, identify improvement areas, and promptly correct issues.
Supervise staff to meet sales performance goals and follow company procedures.
Conduct associate evaluations according to company standards, providing feedback, recognition, and growth opportunities.
Implement in-store marketing promotions, events, and seasonal merchandising based on store needs.
Complete merchandising updates according to ACE standards.
Forecast staffing needs and create work schedules to meet customer demand.
Monitor payroll against established budgets and take corrective measures as necessary.
Promote customer service as the top priority by observing, monitoring, and coaching associate performance and customer interactions.
Promote and teach “Amaze Every Customer Every Time” by leading by example and coaching associates.
Use huddles, communication boards, and store meetings to communicate performance and educate, engage, and motivate the team.
Drive customer satisfaction by ensuring customers are acknowledged, their needs are met, and concerns are quickly resolved.
Review customer service measurement reports and work with the team to sustain or improve service levels.
Document at least one observation per associate each month and provide coaching to promote consistent customer service.
Maintain inventory accuracy through on-hand integrity, cycle counts, daily receiving and transfers, store communication, product mix and flow, and adherence to ACE practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development through leadership training and learning opportunities.
Identify appropriate training for associates and oversee requirements such as new-hire orientation, on-the-job training, and vendor training.
Recruit associates through in-store career boards and community and school contacts; attend and coordinate career fairs.
Communicate internal company position postings as directed and assist potential candidates with employment inquiry calls.
Track staffing levels and coordinate staffing solutions across departments; review applications daily.
Serve as the primary contact for applications and conduct phone and in-person interviews.
Facilitate interviewing and hiring, including onboarding documents, drug screenings, and verification of results.
Assist associates with Fast Track training and My Profile; complete new-hire welcome and orientation checklists, conduct store tours, and assist with training schedules.
Maintain company manuals and ensure they are up to date; monitor Fast Track training and communicate with the Lead Sales Associate.
Conduct Feelings and Exceptional Service classes; assist with ESOP and Health Care meetings; facilitate and advocate the KARE program; and assist with leaves of absence.
Enforce safety policies and procedures and serve as a safety role model.
Enforce store environment procedures to maintain the store’s appearance.
Conduct preventative safety and fire inspections and take appropriate corrective action.
Operate a forklift safely as needed to stock and store product.
Dress according to company policy.
Develop and maintain client relationships and strategic partnerships.