Ace Store Manager

K-VA-T Food Stores•Knoxville, TN

About The Position

The Store Manager is responsible for the complete day-to-day operation of the store, maximizing sales and profitability while minimizing expenses and ensuring the store is optimally stocked and merchandised. The role is also responsible for delivering the store’s “Amaze Every Customer Every Time” service standard and contributing to the growth and development of management team members and store associates. The Store Manager oversees sales and operations, customer service, inventory, coaching and training, human relations, safety, compliance, and the store environment. This includes staffing and scheduling, performance management, recruiting and onboarding, maintaining inventory accuracy, implementing merchandising and marketing plans, and ensuring compliance with company procedures and safety policies.

Requirements

High school diploma.
Minimum of 3 years of leadership experience in a retail setting.
Good verbal and written communication skills.
Ability to motivate and lead associates storewide fairly and impartially.
Strong analytical skills, with the ability to delegate and work independently.
Strong organizational, time-management, and project-management skills.
Technical proficiency with basic retail computer systems and related software.
Ability to develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Valid in-state driver’s license with an acceptable driving record.

Nice To Haves

Bachelor’s degree preferred.
Past general merchandise or retail hardware experience preferred.

Responsibilities

Delegate daily workload among associates to meet merchandising and visual presentation standards.
Hire, train, develop, evaluate, and provide ongoing feedback and recognition to retail staff.
Review store evaluations with the management team and staff, identify opportunities, and promptly correct issues.
Supervise staff to help meet sales performance goals and ensure company procedures are followed.
Implement in-store marketing promotions, events, and seasonal merchandising; complete merchandising updates according to ACE standards.
Forecast scheduling needs, create work schedules, monitor payroll against budgets, and take corrective measures as necessary.
Promote customer service as the top priority by observing, monitoring, and coaching associate performance and customer interactions.
Lead by example and reinforce “Amaze Every Customer Every Time” through coaching, huddles, communication boards, and store meetings.
Ensure customers are acknowledged, their needs are met, and their concerns are resolved quickly.
Review customer service measurement reports and work with the team to sustain or improve service levels.
Document at least one observation per associate monthly and provide coaching for consistent customer service.
Maintain inventory accuracy through on-hand integrity, cycle counts, daily receiving and transfers, store communication, product mix and flow, and adherence to ACE practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development and identify, coordinate, and oversee training for store associates.
Recruit associates through in-store career boards, community contacts, school contacts, and career fairs.
Communicate internal job postings, respond to employment inquiries, track staffing levels, review applications, and coordinate staffing solutions.
Conduct phone and in-person interviews and facilitate hiring and onboarding, including required documents and drug screenings.
Assist associates with Fast Track training and My Profile; complete new-hire welcome and orientation checklists, provide store tours, and coordinate training schedules.
Maintain company manuals and keep them up to date; monitor Fast Track training and communicate with the Lead Sales Associate.
Conduct Feelings and Exceptional Service classes; assist with ESOP and Health Care meetings; facilitate and advocate the KARE program; and assist with leaves of absence.
Enforce safety policies and procedures and model safe practices.
Enforce store environment procedures and maintain store appearance.
Conduct preventative safety and fire inspections and take appropriate action to correct issues.
Operate a forklift safely as needed for stocking and storing product.