Store Manager, Petsense

Tractor Supply Company•Raeford, NC

18h•Onsite

About The Position

The Manager in Training learns the duties and skills required for a Store Manager role. The position focuses on driving sales through effective selling, building and developing the team, creating customer loyalty through world-class service, executing company standards, and promoting a safe and productive work environment for Team Members, customers, vendors, and animals in the store’s care. The role involves learning store leadership practices, including staffing and hiring, retention, scheduling and payroll, training and development, succession planning, performance reviews and counseling, sales and profit management, merchandising, expense control, asset protection, shrink reduction, grooming-business growth, and local marketing. The Manager in Training also learns store presentation, inventory management, freight movement, pricing and promotions, loss prevention, audit compliance, and daily task planning and delegation. The position requires performing regular store operations, including resolving customer issues, opening and closing, handling deposits, operating the register and computer, supervising cash handling, and reconciling cash drawers and the vault. Training also covers paperwork, sales forecasting, payroll analysis, budgeting, auditing, price changes, and policies and care practices for live animals. The role requires regular, predictable attendance and working varied shifts, including nights and weekends, as business needs dictate.

Requirements

At least two years of retail leadership experience.
Must be at least 18 years old and have a valid driver’s license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Ability to communicate effectively with customers and Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Time- and stress-management skills.
Basic computer skills and math aptitude.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to move merchandise weighing up to 50 pounds throughout the store.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to efficiently, safely, properly, and accurately operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register; forklift and baler requirements do not apply to workers under 18.
Ability to read, write, and count accurately for documentation and to use written and verbal communication effectively.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and to dispense propane; these requirements do not apply to workers under 18.
Ability to complete all required training and drive or operate a vehicle for business needs.

Nice To Haves

Experience with profit-and-loss management, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling.

Responsibilities

Uphold and promote a safe and productive work environment by following and enforcing Petsense by Tractor Supply policies and procedures.
Learn to build and manage the store team, including staffing and hiring, retention, scheduling and payroll, training and development, succession planning, performance reviews, and counseling.
Support selling initiatives by thanking customers, engaging with customers and/or pets, advising on products or services, and making the experience memorable.
Drive sales and profit through sales growth, selling behaviors, merchandising initiatives, expense control, profit-and-loss management, asset protection, and shrink reduction.
Grow the grooming business and ensure pets in the store’s care are safe and cared for.
Generate brand awareness through local marketing events in the store or community, such as pet adoptions, community fairs, and parades.
Learn and lead execution of store standards, including presentation, inventory management, freight movement, pricing and promotions, loss prevention, audit compliance, and planning and delegating daily tasks.
Handle and resolve customer complaints and issues to provide a positive shopping experience.
Perform opening and closing procedures; transport deposits to the bank or coordinate armored-car service; operate the register and computer; supervise cash handling; and reconcile cash drawers and the vault daily.
Work with small animals and follow safety policies and procedures for animals in the store’s care.
Train on required daily, weekly, and monthly paperwork, including invoices, schedules, product orders and returns, and purchase-order reports.
Train on sales forecasting, payroll analysis, budget review, team-member evaluations, and corrective-action documentation.
Train on managing periodic price changes, budgeting, sales forecasting, and auditing store processes.
Learn the care requirements and policies for animals in the store during services, adoption, or sale.
Maintain regular and predictable attendance and work scheduled shifts and varied hours, days, nights, and weekends as business needs dictate.
Travel as necessary for training, meetings, assisting other locations, or supporting district needs.