Assistant Store Manager, Petsense

Tractor Supply Company•Franklin, KY

9d•Onsite

About The Position

The Assistant Store Manager is second in charge of store operations and supports the Store Manager in leading the store and salon team. The role helps deliver a positive customer shopping experience, directs Team Members, and promotes a safe and productive environment by applying and reinforcing company policies and procedures. The position supports sales and profitability, customer loyalty, merchandising, expense and loss prevention, staffing, scheduling, training, and daily store operations. The Assistant Store Manager leads the store in the Store Manager’s absence and performs a broad range of operational tasks, including cash handling, freight, price changes, customer issue resolution, and care of live animals. The role requires regular, predictable attendance and availability for varied shifts, including nights, weekends, and overtime as business needs dictate.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately.
Must be able to perform Team Member responsibilities and complete required training and certifications.
Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.
Must be able to operate store equipment effectively, safely, properly, and accurately, and process information and merchandise through the point-of-sale system.
Must be able to move throughout the store and outdoor areas quickly and safely and access all store areas, including the selling floor, side lot, stock area, and register area.
Must be able to move and transfer merchandise weighing up to 50 pounds and push or pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
Must be able to travel and drive or operate a vehicle for business needs.

Nice To Haves

Pet or live-animal knowledge and experience is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Knowledge of pets, live animals, pet food, and pet products is strongly preferred.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Basic computer skills.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Promote and enforce a safe and productive work environment and company policies and procedures.
Support selling initiatives by thanking customers, engaging with customers and/or pets, advising on products or services, and making the experience memorable.
Assist the Store Manager with operations, sales and profit, customer loyalty, planning, prioritization, and delegation of daily tasks.
Assist with counseling, hiring and staffing decisions, scheduling, training and development of store and salon Team Members, and maintaining a productive work environment.
Lead the store in the Store Manager’s absence.
Order live goods and store supplies, and train and certify Team Leaders in the receiving process.
Lead and coach Team Members on store operations to grow sales and profitability.
Drive sales and profit through selling behaviors, merchandising initiatives, expense control, profit/loss management, asset protection, and shrink reduction.
Execute basic, promotional, and seasonal merchandising activities and complete plan-o-gram procedures, including merchandising, sets, and resets.
Perform opening and closing procedures; transport and deposit money at the bank; reconcile cash drawers and the vault daily; and operate the cash register and computer while supervising cash-handling procedures.
Assess store conditions, assign duties, and organize and prioritize workflow using the daily planner.
Recover merchandise, participate in the freight process, and perform regular and promotional price changes and markdowns.
Resolve customer complaints and issues and ensure customers have a positive experience.
Adhere to loss-prevention standards and respond to alarm calls as needed.
Communicate job functions, responsibilities, and financial goals to Team Members and assist them with applying policies and procedures.
Assemble merchandise, perform janitorial duties, and help customers load purchases.
Ensure the safety and well-being of live animals; sanitize and maintain holding tanks; and provide animal care, food, bedding, and habitat maintenance as required.
Complete documentation associated with job duties and perform other duties as assigned.
Travel as required in support of district needs and drive or operate a vehicle for business needs.