Store Manager, Petsense

Tractor Supply Company•Middlesboro, KY

12d

About The Position

The Manager in Training learns the duties and develops the skills required for a Store Manager role. The position focuses on driving sales, building and developing the store team, creating customer loyalty through excellent service, and executing company standards. It also promotes a safe and productive environment for Team Members, customers, vendors, and animals in the store. The role includes training in store staffing and scheduling, payroll and budgeting, sales forecasting, merchandising, inventory, loss prevention, auditing, paperwork, and daily store operations. The Manager in Training observes and learns how to care for live animals, support grooming, and promote the brand through local events. The role also performs regular store duties such as resolving customer issues, opening and closing the store, handling cash, and making or coordinating bank deposits. The position requires regular and predictable attendance and availability for varied shifts, including days, nights, and weekends according to business needs. The work is generally indoors in a moderately noisy environment, with some travel for training, meetings, or assistance at other locations. It is non-sedentary and involves moving throughout the store and outdoor areas, handling merchandise, and operating store equipment.

Requirements

Minimum of two years of retail leadership experience.
Must be at least 18 years old and have a valid driver’s license.
High school diploma or equivalent required.
Ability to read, write, and count accurately.
Ability to communicate effectively with customers and Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Time and stress management skills.
Basic computer skills and math aptitude.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work with small animals and comply with animal safety policies.
Ability to work varied shifts, including days, nights, and weekends, as dictated by business needs.
Ability to move merchandise weighing up to 50 pounds and perform the listed physical duties, with or without reasonable accommodation.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register; forklift and baler requirements do not apply if under age 18.
Ability to complete training and certification to dispense propane and to dispense propane; this requirement does not apply if under age 18.
Ability to travel and drive or operate a vehicle for business needs.

Nice To Haves

Experience with profit and loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling.

Responsibilities

Learn and uphold Petsense by Tractor Supply policies and procedures to promote a safe, productive work environment.
Observe and learn team-building responsibilities, including staffing, retention, scheduling, payroll management, training, development, succession planning, performance reviews, and counseling.
Support sales initiatives by thanking customers, engaging with customers or pets, advising on products or services, and making the experience memorable.
Drive sales and profit through sales execution, selling behaviors, merchandising, expense control, profit-and-loss management, asset protection, and shrink reduction.
Grow the grooming business and ensure pets in the store’s care are cared for and safe.
Generate brand awareness through local marketing events, including pet adoptions, community fairs, and parades.
Learn to execute store standards for presentation, inventory, freight, pricing and promotions, loss prevention, audit compliance, and planning and delegation of daily tasks.
Handle and resolve customer complaints and issues and support a positive shopping experience.
Perform opening and closing procedures; operate the cash register and computer; supervise cash handling; and transport bank deposits or coordinate armored-car service.
Work with small animals and follow animal safety policies and procedures.
Reconcile cash drawers and the vault accurately each day.
Maintain regular and predictable attendance and work varied hours, days, nights, and weekends as business needs dictate.
Train on daily, weekly, and monthly paperwork processing, including invoices, schedules, product orders and returns, and purchase-order reports.
Train on sales forecasting, payroll analysis, budget reviews, team member evaluation documentation, and corrective action documentation.
Train on periodic price changes, budgeting, sales forecasting, and auditing store processes.
Learn store policies and processes for caring for live animals during services, adoptions, or sale.
Travel as required for training, meetings, other locations, or district support.
Operate store equipment and perform physical store duties safely and efficiently, including moving merchandise weighing up to 50 pounds.