Store Manager

Walgreens•Hagerstown, VA

13d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and works to improve sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, inventory, financial performance, staffing, training, compliance, and community outreach, and works with pharmacy and clinic leaders to support their performance. The Store Manager monitors customer service, resolves complaints, sets and delegates daily responsibilities, manages store finances and bookkeeping, oversees merchandising and inventory, and ensures the store and grounds are maintained. The role analyzes business and pharmacy performance data, develops plans to increase sales and control costs, and manages team member performance, career progression, hiring, training, and employee relations. The manager also serves as a communication link between the store, district, and corporate teams. The position requires a bachelor's degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience. A pharmacy technician license or applicable pharmacy assistant status is required as specified by state law; a licensed pharmacist may also meet the stated requirement. The posting also specifies a willingness to work a flexible schedule, including extended days, evenings, and weekends. The salary range is $56,500–$125,000, with the actual offer depending on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and three years of retail management experience, or high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work, as listed in the qualifications.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh; the posting states the applicable credential must be obtained as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT Certification.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, assist with products and services, model customer-service practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Execute District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure store operations comply with applicable laws, regulations, and company policies, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand computer and technology systems and contact information technology support when systems problems occur.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, develop plans to increase sales and control costs, and discuss performance with district management.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory to support store and pharmacy growth and performance.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and manage career progression.
Monitor completion of required training, provide coaching, make hiring, promotion, and termination decisions, address disciplinary issues, and engage Employee Relations and Human Resources when appropriate.
Develop employee performance plans, monitor and approve compensation, promote teamwork, and communicate regularly with team members.
Ensure fair treatment and compliance with corporate policies and employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans when offered by the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.