Store Manager

J. Jill • Richmond, VA

13d

About The Position

J.Jill is seeking a collaborative, customer-focused Store Manager with an entrepreneurial spirit to drive a profitable business and inspire the team through communication and coaching. The Store Manager serves as a product expert and creates meaningful, authentic customer experiences in the store and community while fostering J.Jill’s inclusive culture.

The role leads store performance and daily operations, develops a high-performing team, builds customer relationships, and maintains product knowledge and visual merchandising standards. The position requires a flexible schedule, including weekends, evenings, and holidays, and involves physical activity such as standing, walking, reaching, bending, moving merchandise, climbing ladders, and lifting up to 30 pounds.

J.Jill is a women-led, Boston-based lifestyle brand with more than 200 stores nationwide. The company describes its culture as supportive and inclusive and says it is committed to equal opportunity and providing reasonable accommodations in accordance with applicable laws.

Requirements

• At least 1 year of experience in a leadership role.
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong customer service skills and ability to build lasting relationships.
• Experience analyzing business trends and executing action plans.
• Passion for fashion, styling, and merchandising.
• Excellent communication skills and ability to manage ambiguity with confidence.
• Availability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

• 4+ years of Women’s Specialty Retail experience preferred.

Responsibilities

• Act as a role model and develop and maintain strong customer relationships through genuine interactions.
• Participate in local outreach, events, and networking opportunities to build brand presence.
• Hire, develop, and lead a diverse, high-performing team that embodies J.Jill’s values.
• Foster a collaborative, positive work environment through coaching, clear communication, and recognition, empowering individuals to exceed individual and store goals.
• Drive store performance by analyzing sales trends, setting goals, and implementing strategies to meet or exceed targets while ensuring a seamless shopping experience.
• Maintain deep knowledge of J.Jill products and provide personalized styling recommendations to customers.
• Ensure smooth daily operations, manage inventory, and uphold visual merchandising standards, including floor sets, in accordance with company guidelines.
• Take ownership of store performance and address challenges proactively with a solution-oriented mindset.
• Navigate communication settings across organizational levels and adapt messaging to diverse audiences.

Benefits

• Competitive salary with retail incentive plan eligibility.
• Opportunities for career growth and professional development.
• Generous associate discount.
• 401(k) retirement plan with discretionary match.
• Tuition reimbursement.
• Full-time associates are eligible for medical, dental, vision, paid time off, and more.
• Employee Assistance Program and additional group discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed