Store Manager

Walgreens•Houston, TX

13d

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring, training, and team development. Models and delivers a distinctive customer and patient experience while overseeing store and pharmacy operations, business performance, staffing, and community outreach. The role requires a flexible schedule that may include extended days, evenings, and weekends. Store Managers must complete Walgreens School of Operations within six months of starting in the position and obtain any pharmacy registration or licensure required by state law within the stated timeframe.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months of starting in the Store Manager position.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, including coaching team members, greeting customers and clinic patients, and resolving complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, cash handling, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, and pricing.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain store and grounds cleanliness and presentation; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, company policies, and procedures, including requirements governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know relevant computer and technology systems and software, and contact IT support to address systems problems.
Assign daily responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial, sales, cost, KPI, asset-protection, pharmacy, and clinic performance; develop action plans and work with pharmacy and clinic leadership to improve results.
Identify sales opportunities and manage inventory levels, including anticipating fast-selling items and seasonal changes.
Manage team performance, career progression, required training, coaching, recognition, performance plans, compensation approvals, hiring, promotion, termination, and discipline.
Promote teamwork, communicate regularly with team members, solicit input, and support open communication between management and non-management staff.
Complete company and on-the-job training, follow performance improvement plans, and pursue required pharmacy technician registration or licensure and certification as applicable.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.