Store Manager

Boot Barn • Great Falls, MT

1d

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision and Values while driving business results, exceptional customer service and store sales goals. The role builds strong teams and a culture of partner engagement and ongoing development, and sets the standard for operational excellence. The Store Manager works with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year growth and a best-in-class customer experience while supporting profitability through optimized staffing, shrink reduction and expense management.

Boot Barn describes its workplace as a community built on togetherness, collaboration, belonging and mutual support. The company’s vision is to offer everyone a piece of the American spirit, guided by the values of the West.

The Store Manager leads store partners, develops product knowledge and training, monitors sales and business trends, and ensures store operations, merchandising and customer programs meet company standards. The position also manages staffing and schedules, coaches the store leadership team, supports community events, and ensures compliance with applicable laws and company policies. The role involves working a variety of shifts, including nights, weekends and holidays, and may require extended hours and travel to support local stores.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the position’s physical demands, including standing, walking and squatting for more than half of the work shift; occasional bending, stooping, kneeling and squatting; occasional ladder or step-stool use; and lifting, moving and carrying up to 40 pounds.
• Ability to read, count and write to complete documentation and reports, and to see, hear and speak to communicate with partners and customers.
• Manual dexterity to handle, feel and type, and ability to reach with hands and arms.

Responsibilities

• Lead store partners in fostering a service and selling culture and building long-standing customer relationships.
• Maintain expert product knowledge across all categories and establish training plans so store partners achieve competency in products such as western boots, work boots, denim, hats and add-ons.
• Assess localized customer needs and communicate them to the District Manager.
• Analyze business trends and metrics to maximize sales and meet or exceed goals.
• Review sales goals with partners and provide consistent coaching, actionable feedback and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Ensure staffing meets changing business needs while managing payroll expenses.
• Adjust schedules and operations in response to business needs; assess payroll implications, implement directives, train staff on new procedures and communicate with relevant partners.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing and assortments in accordance with visual presentation guidelines, and train partners on those guidelines.
• Coach associates in customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Partner with the District Manager to plan and execute experiential, volume-driving events, including local community outreach.
• Ensure the store leadership team understands and performs its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with Time and Attendance policies and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance and appropriate appearance in interactions with customers, team members, corporate partners and vendors.
• Follow and enforce applicable local, federal and state laws and company policies, procedures and practices.
• Perform additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level; the company states it is opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree