Store Manager

TravelCenters of America•Sawyer, MI

10d

About The Position

The Store General Manager leads the operations and marketing functions of a Travel Store or Convenience Store. The role is responsible for staffing, training and developing employees, supervising the team, and improving profitability. The manager helps ensure customers receive fast, friendly service and a positive shopping experience, while meeting company performance standards and returning travelers to the road better than they came. The position includes recruiting, hiring, training and retaining team members; coaching and performance-managing staff; responding to customer concerns; achieving financial objectives; and overseeing payroll, accounting, inventory and personnel documentation for accuracy, timeliness and legal compliance. The manager follows safety and operational standards, maintains appropriate vendor relationships, monitors competitive practices and provides insights and recommendations to leadership. The manager may also perform the duties of any hourly associate as needed. The role requires a high school diploma or GED, a valid driver's license, and the ability to work flexible hours, including nights, weekends and some holidays. An associate’s or bachelor’s degree is preferred, as is at least three years of supervisory experience in a convenience store, truck service, travel center or related business. The position is paid $70,000 annually, with an annual bonus opportunity.

Requirements

High school diploma or GED.
Valid driver's license.
Ability to work flexible hours, including nights, weekends and some holidays.
Excellent verbal and written communication skills.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets and expense reports.
Proficiency in Microsoft Office and an operational understanding of POS software.

Nice To Haves

Associate’s or bachelor’s degree.
At least 3 years of supervisory experience in a convenience store, truck service, travel center or other related business activity.
Ability to lead, motivate, train and develop people.
Servant-leadership approach and willingness to set an example while working alongside team members.

Responsibilities

Lead and inspire the team to meet or exceed company performance standards and improve store potential, including customer service, product knowledge and atmosphere.
Develop a trusting environment that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
Recruit, hire, train and retain high-quality team members, following company guidelines and fostering a respectful culture that recognizes achievements.
Respond to written and verbal customer concerns and creatively solve problems.
Achieve the business’s financial objectives through effective management of people, products, services and facility processes, with attention to revenue and profit.
Oversee payroll, accounting, inventory and personnel documentation to ensure accurate, timely reporting and compliance with state and federal laws.
Follow safety standards and operating procedures, and comply with company guidelines for vendor relationships.
Monitor competitive practices that could affect the business and offer insights and recommendations to leadership.
Perform the duties of any hourly associate position as necessary.