Store Manager

Family Express Corporation•Mishawaka, IN

10d•Onsite

About The Position

The Store Manager oversees and is accountable for store operations, establishing and maintaining customer relationships and driving maximum sales and profitability through merchandise and inventory management, expense control, human resource management, operating-cost management, and shrinkage control. The role provides leadership across store operations by guiding and motivating employees to deliver safe, fast, superior service, exceed customer expectations, and stimulate business growth. The Store Manager also upholds Family Express’s mission and vision and demonstrates commitment to personal development and company goals. This exempt Operations position reports to a Field Consultant. Store assignments are determined by operational needs within the designated region. The position requires being on call 24 hours a day, seven days a week; maintaining a working phone; and traveling daily between Family Express locations or other locations when necessary. The Store Manager leads store-level employees, or employees at assigned locations for a multi-site manager. The role involves prolonged standing and work that may include shifts of 8 to 10 hours and 50 hours per week. It requires flexibility to work all shifts and days when necessary, tolerance of extreme temperatures for intervals of at least 30 minutes, and exposure to cleaning solvents. Occasional lifting or moving of up to 50 pounds is required.

Requirements

Must be able to be on call 24 hours per day, 7 days per week.
Valid driver’s license.
Must be at least 21 years of age.
High school diploma or equivalent.
Reliable transportation.
Ability to travel daily between Family Express locations or other locations when necessary.
Ability to obtain and maintain an Indiana alcohol manager designation.
Completion of training requirements, such as ServSafe and Cravin’s To Order.
Situational awareness.
Strong customer-centric orientation.
Time management, multitasking, productivity, and a sense of urgency.
Excellent interpersonal skills and highly effective communication at all levels.
High-performance team-building skills and ability to be a strong team player.
Ability to enhance team members’ performance.
Commitment to company mission and values.
Basic mathematical and computer proficiency.
Ability to constructively deal with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.
Ability to stand for prolonged periods and work shifts described as 8 to 10 hours, 50 hours per week; reach, climb, balance, stoop, kneel, crouch, talk, and hear.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, and color vision; peripheral vision; depth perception; and ability to focus.
Flexibility to work all shifts and all days of the week when necessary.
Ability to tolerate extreme temperatures for minimum 30-minute intervals.
Exposure to cleaning solvents.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.
Microsoft Office experience.

Responsibilities

Meet and exceed expectations of the Family Express culture, including building relationships, promoting the Living Brand, and acting as a product brand advocate.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using approved company procedures.
Conduct and ensure completion of competitive fuel price surveys as required.
Review, verify, and complete store payroll accurately, including proper allocations and scheduled vacations.
Operate and maintain approved store equipment.
Execute marketing, merchandising, and promotional objectives.
Apply, enforce, and oversee consistent use of early engagement, counseling, and disciplinary actions for store associates according to company policy and procedure.
Maintain store safety, maintenance, cleanliness, and image standards through store image reviews, safety audits, and use of daily and weekly shift-duty lists.
Monitor the applicant tracking system daily and respond to applications in a timely manner.
Hire and retain qualified store associates to achieve positive programmatic hiring numbers for each store cost center and the company.
Lead, motivate, inspire, train, and coach employees.
Ensure store security and safety for customers and employees, and promptly report incidents.
Achieve budgeted store objectives and maintain acceptable profitability in sales, shrink, waste, cash over/short, expenses, and labor management.
Complete store schedules at least two months in advance and ensure shifts are covered to meet business needs.
Verify and review proper labor-budget utilization.
Complete scheduled performance reviews.
Maintain active Cravin’s To Order training and ServSafe certifications at food service locations.
Complete safety committee assignments when applicable.
Maintain a working phone at all times.
Ensure appropriate store coverage for vacations by an Associate Field Consultant or Store Manager, and ensure all shifts are filled.
Complete Living Brand University courses.
Perform other duties as assigned.