Store Manager

Five Below•Garden Grove, CA

10d•$24 - $31

About The Position

The Store Manager leads store operations, develops and energizes the team, drives sales, and delivers a positive customer experience. The role requires a visible, hands-on leader who works on the sales floor, coaches associates in real time, manages labor and priorities, and adapts to changing business needs. Success is measured through sales and labor results, customer feedback, Store Scorecard performance, team development and retention, and operational execution and compliance. The position also includes planning for team development, coaching, labor and volume, and use of company resources and programs. The role involves frequent movement around the sales floor and stockroom, communication with customers and colleagues, and the ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

High school graduate or equivalent.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
5–10+ years of leadership experience leading teams and delivering results, as stated in the role qualifications.
Store or large-department management experience; retail experience is preferred but not required.
Minimum 3 years of management experience preferred.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to heights of 5–10 feet.
Ability to remain stationary and upright for 80% of the time.
Ability to frequently operate a computer and printer, occasionally operate a cash register, and use ladders, pallet jacks, and handheld devices.
Ability to occasionally climb ladders and frequently kneel, bend, twist, stoop, and move around the sales floor and stockroom.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

Retail management experience.
Promotion from an assistant or co-manager position.
Experience leading in fast-paced, high-volume, or high-complexity store environments.

Responsibilities

Lead the store with a visible presence and set its pace and direction.
Coach, develop, provide feedback to, and recognize team members.
Oversee daily operations, including freight flow, store presentation, and priorities.
Manage labor and adjust staffing to business needs while staying within budget.
Drive sales by modeling selling behaviors, guiding the team, and supporting customer satisfaction.
Build and sustain a positive, fun, high-performing team culture.
Adapt to changing circumstances and business needs.
Demonstrate integrity and accountability and take ownership of outcomes.
Plan and conduct development check-ins and coaching conversations.
Plan labor and volume.
Use Five Below resources and programs to support store success.
Operate equipment and technology as required, including a computer, printer, cash register, ladders, pallet jacks, and handheld devices.
Move throughout the sales floor and stockroom, assist customers, and retrieve and put away merchandise.