Store Manager

Tapestry•Lone Tree, CO

13d

About The Position

As a Store Manager at Coach, you lead the store by driving performance and creating customer experiences that reflect the Coach brand. You establish an inclusive, collaborative culture and empower the team to deliver strong results and service. Through coaching and development, you inspire employees and help strengthen customers’ connection to the brand. You are responsible for sales, profitability, store operations, and maintaining a store culture where results and service excellence go hand in hand. The position includes leading daily retail operations, developing and retaining talent, and ensuring that store presentation meets Coach standards. You serve as a brand ambassador in the store and community. The listed duties are a sample and are not an exhaustive list of performance requirements.

Requirements

1–6 years of leadership experience in retail or service industries; luxury or fashion experience is a plus.
A combination of education and experience will be considered.
Passion for leading people and building motivated teams.
Commitment to delivering high-quality customer experiences that reflect Coach’s heritage and values.
Strong business acumen and focus on results and operational excellence.
Exceptional communication and interpersonal skills.
Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and marketplace competition; curiosity about digital engagement and social media.
Collaborative approach and ability to build vendor and community relationships.
Ability to work in a fast-paced environment.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion background.

Responsibilities

Lead the store to achieve sales, profitability, and productivity across all channels.
Execute strategic business plans while responding to customer needs and local market trends.
Champion a service-first culture through personalized clienteling and excellent customer service.
Resolve customer concerns with empathy, urgency, and professionalism.
Coach and develop a diverse, high-performing team; set goals, provide feedback, and recognize achievements.
Recruit, onboard, and retain talent aligned with Coach’s values.
Oversee daily operations, including inventory management, payroll, and loss prevention.
Ensure visual merchandising and store presentation meet brand standards.
Optimize staffing and scheduling to meet business demands and deliver seamless service.
Foster an inclusive environment where team members feel valued and empowered.
Communicate with team members, peers, and corporate partners to align on goals and initiatives.
Represent Coach in the store and throughout the community.