Assistant Store Manager, Petsense

Tractor Supply Company•Columbia, TN

About The Position

The Assistant Store Manager is the second-in-charge of store operations and is responsible for proficiency across all areas of a retail operation. The role supports the Store Manager by leading and directing the store and salon team, ensuring a positive customer shopping experience, overseeing operational activities, and providing appropriate direction to Team Members. It also promotes a safe and productive work environment and trains Team Members in the application of company policies and procedures. The Assistant Store Manager supports sales, profitability, customer loyalty, merchandising, expense control, loss prevention, staffing, scheduling, and Team Member development. They lead store operations when the Store Manager is absent and may perform a broad range of tasks, including cash handling, opening and closing, freight processing, merchandise recovery, customer issue resolution, janitorial duties, and the care and well-being of live animals. The position requires regular attendance, flexibility to work varied shifts, and the ability to perform physical and operational duties throughout the store.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver's license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have strong interpersonal skills and be able to resolve issues ethically and with minimal conflict.
Must have basic computer skills.
Must successfully complete required training and certifications.
Must be able to move throughout the store and outdoor areas safely and quickly and safely operate equipment related to job duties.
Must be able to lift or reach merchandise overhead, move throughout the store for an entire shift, and access all store areas.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Must be able to travel as required and drive or operate a vehicle for business needs.

Nice To Haves

Experience with pets or live animals is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Knowledge of pets or live animals, pet food, and pet products is strongly preferred.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Promote and uphold a safe, productive work environment by following and enforcing policies, procedures, and safety guidelines.
Support customer-service and selling initiatives by thanking customers, engaging with customers and/or pets, advising on products or services, and making the experience memorable.
Assist the Store Manager with store operations, including sales and profit, customer loyalty, planning, prioritization, and delegation of daily tasks.
Assist with Team Member and salon staffing, hiring decisions, counseling, scheduling, training, development, and maintaining a productive work environment.
Lead store operations when the Store Manager is absent.
Order live goods and store supplies.
Train and certify Team Leaders in the receiving process.
Lead and coach Team Members on store operations to grow sales and profitability.
Drive sales and profit through selling behaviors, merchandising initiatives, expense control, profit-and-loss management, asset protection, and shrink reduction.
Execute basic, promotional, and seasonal merchandising activities and complete planogram procedures, including merchandising, sets, and resets.
Perform opening and closing procedures; transport and make bank deposits; and ensure cash drawers and the vault are reconciled accurately each day.
Operate cash registers and computers and supervise cash-handling procedures.
Assess store conditions, assign duties, and organize and prioritize workflow using the daily planner.
Recover merchandise and participate in the mandatory freight process.
Perform regular and promotional price changes, including markdowns.
Resolve customer complaints and issues and help ensure a positive customer experience.
Adhere to loss-prevention standards and respond to alarm calls as needed.
Communicate job functions, responsibilities, and financial goals to Team Members and assist them with applying policies and procedures appropriately.
Assemble merchandise, perform janitorial duties, and assist customers with loading purchases.
Ensure the safety and well-being of live animals; sanitize and maintain holding tanks; and care for animals, including their food, bedding, and habitat.
Complete documentation associated with assigned duties and perform other duties as assigned.
Travel as required to support district needs and drive or operate a vehicle for business needs.