Store Manager, Petsense

Tractor Supply Company•Huntsville, AL

10d•Onsite

About The Position

The Manager in Training learns the duties and skills required for a Store Manager role. The position focuses on driving sales through effective selling, building and developing the store team, creating customer loyalty through excellent service, and executing company standards. It also promotes a safe and productive environment for Team Members, customers, vendors, and animals in the store. The role includes learning staffing and scheduling, payroll, training and performance management, sales and profit management, merchandising, inventory, expense control, loss prevention, auditing, budgeting, forecasting, and daily store operations. The Manager in Training also learns how to care for live animals, support grooming services, and generate local brand awareness through community events. Regular duties may include resolving customer issues, opening and closing the store, cash handling and reconciliation, bank deposits, and operating store equipment. The work is generally indoors in a moderately noisy environment, with some work in outdoor areas and travel as needed for training, meetings, or support at other locations. Shifts vary and may be longer than 10 hours. This is a non-sedentary position requiring movement throughout the store, lifting and handling merchandise, and the ability to operate store equipment. The position requires at least two years of retail leadership experience, a high school diploma or equivalent, and a valid driver’s license. Applicants must be at least 18 years old.

Requirements

At least two years of retail leadership experience.
High school diploma or equivalent.
Must be at least 18 years old.
Valid driver’s license.
Ability to read, write, and count accurately.
Ability to communicate effectively with customers and Team Members.
Ability to work varied shifts, including days, nights, and weekends, according to business needs.
Ability to work with small animals and follow animal safety policies.
Ability to move and transfer merchandise weighing up to 50 pounds.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register; forklift and baler requirements do not apply if under age 18.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certification to dispense propane, subject to the stated age-related exception.
Ability to drive or operate a vehicle for business needs.
Ability to travel as required in support of district needs.

Nice To Haves

Experience with profit-and-loss management, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling.
Effective interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Time and stress management skills.
Basic computer skills and math aptitude.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Promote a safe and productive work environment by following and enforcing Petsense by Tractor Supply policies and procedures.
Learn to build and manage the store team, including staffing, retention, scheduling, payroll, training, development, succession planning, performance reviews, and counseling.
Support selling initiatives by thanking customers, engaging with customers and pets, advising on products or services, and creating memorable experiences.
Drive sales and profit through sales growth, selling behaviors, merchandising, expense control, profit-and-loss management, asset protection, and shrink reduction.
Grow the grooming business and ensure pets in the company’s care are safe and properly cared for.
Generate brand awareness through local marketing events, including pet adoptions and community events.
Learn to execute store standards for presentation, inventory, freight, pricing, promotions, loss prevention, audit compliance, and daily task planning and delegation.
Handle and resolve customer complaints and issues to support a positive shopping experience.
Perform opening and closing procedures, operate the cash register and computer, supervise cash handling, and transport bank deposits or coordinate armored-car service.
Reconcile cash drawers and the vault accurately each day.
Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, and weekends as business needs dictate.
Learn to process invoices, schedules, product orders and returns, purchase-order reports, sales forecasts, payroll analyses, budget reviews, team-member evaluations, and corrective-action documentation.
Learn to manage periodic price changes, store budgeting and sales forecasting, and audits of store processes.
Learn and follow policies for caring for live animals in the store, including animals receiving services, animals available for adoption, and animals for sale.
Travel as required for training, meetings, other-location assistance, and district needs.
Complete required training and certification to dispense propane and dispense propane, unless the stated age-related exception applies.