Store Manager - Perry Ellis

Perry Ellis International - Retail•Nashville, TN

About The Position

Perry Ellis is seeking a Store Manager to oversee the store’s daily operations and ensure it runs smoothly and effectively. The Store Manager directs activities to achieve or exceed store goals, including sales and profit objectives, customer service, team development and retention, payroll and operating expenses, loss prevention, and merchandise presentation. The role combines customer experience, sales and financial performance, operational compliance, visual merchandising, inventory management, and team leadership. The Store Manager analyzes business results and trends, sets and communicates execution plans, maintains appropriate staffing, and ensures the team meets company standards and applicable labor laws.

Requirements

3–5 years of retail management experience.
Proven ability to network and maintain a recruitment talent pool, select and develop store management teams, build bench strength, coach and counsel, and persuasively present a point of view while remaining objective.
Ability to model customer-first service and respond empathetically to customers.
Ability to organize, delegate, prioritize, meet deadlines, hold the team accountable, and follow up on activities.
Proven ability to challenge and motivate management and store teams with mutual respect while supporting PEI core values.
Knowledge of visual presentation standards and ability to interpret and implement planograms.
Strong verbal and written communication skills.
Ability to analyze business trends and manage payroll, shortage, and controllable expenses to maximize performance and profitability.
Ability to perform effective selling techniques.
Energetic and positive attitude; outgoing, friendly, personable, and customer-service oriented, with strong interpersonal communication skills.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

Bachelor of Science degree.

Responsibilities

Model excellent customer service, keep customers the top priority, respond to customer complaints and needs, and achieve strong secret shopper results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Communicate and execute store strategy in alignment with corporate and district initiatives.
Achieve store financial objectives, including sales goals, comparable-store increases, sales per square foot, expense control, units per transaction, payroll percentage, and shrinkage.
Educate the store team on reports, business trends, and inventory opportunities; analyze business reports and develop strategies to improve financial performance.
Plan and prioritize workflow, manage time effectively, and maintain staffing levels consistent with business trends and payroll guidelines.
Follow company policies, procedures, operations, training requirements, and expectations; maintain the store’s appearance and cleanliness.
Identify problems, analyze causes, and develop solutions.
Protect company assets, communicate loss-prevention incidents to the appropriate managers, and practice customer service to help prevent theft.
Review and audit store processes, transactions, and paperwork for compliance with company policies and procedures.
Supervise, lead, motivate, and hold staff accountable for store results.
Execute pricing strategies and visual guidelines; maintain company visual standards and ensure timely planning and execution of planograms.
Communicate inventory opportunities to the District Manager or Market Manager, ensure merchandise replenishment, and instruct and participate in visual merchandising.
Ensure the team understands the company’s brand position and meets PEI customer-service standards.
Recruit, select, hire, and develop diverse talent; maintain a talent pool and aim to fill open positions with qualified candidates within 30 days.
Assess, educate, mentor, coach, and provide regular, timely feedback to team members; develop store management teams and bench strength.
Manage conflict, involve the team in decision-making, respond constructively to feedback, and lead through change and adversity.
Maintain confidentiality, meet commitments, and ensure store associates adhere to federal, state, and local labor laws.